Service Engineer Based In Ivory Coast

Anton Paar Southern Africa; Gauteng; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Service Engineer to provide technical support for complex instruments across South Africa and beyond. This role involves troubleshooting, maintaining, and repairing analytical instruments while ensuring high-quality customer service. With opportunities for professional growth, this position is ideal for someone passionate about engineering and customer interaction. The ideal candidate will have a strong educational background in engineering and experience in the field, along with excellent communication skills in English and French. If you're ready to make an impact in a dynamic environment, this could be the perfect fit for you.

Qualifications

• Minimum of a National Diploma in relevant engineering fields.
• Three years' experience in maintaining complex analytical instruments.

Responsibilities

• Provide engineering and technical support to customers.
• Perform calibrations, preventive maintenance, and repairs of instruments.
• Document all customer interactions via CRM.

Skills

Troubleshooting

Customer Service

Communication Skills

Analytical Instrument Maintenance

Education

National Diploma in Electrical Engineering

National Diploma in Mechanical Engineering

National Diploma in Chemical Engineering

National Diploma in Physics

Tools

Test Equipment

Repair Tools

Job description

Join to apply for the SERVICE ENGINEER BASED IN IVORY COAST role at Anton Paar Southern Africa.Get AI-powered advice on this job and more exclusive features.Responsibilities : Utilizes scientific knowledge and training to provide engineering and technical support to customers via on-site, telephone, and email on the use, operation, maintenance, and specifications of complex instruments.Consults with factory specialists, sales, and service management on quality-related issues; recommends appropriate actions.Analyzes, investigates, interprets, and diagnoses scientific instrumentation to determine proper functioning.

Advises customers accordingly based on analysis.Evaluates malfunctioning instruments, prepares repair cost estimates.Performs calibrations, preventive maintenance, and repairs of instruments following SOPs.Identifies and forwards sales opportunities to Business Unit Managers when relevant.Performs installation and basic training.Maintains knowledge of company products and services to retain accreditation.Performs other duties as assigned.Attends all necessary service training for relevant product lines.Substitutes for other Service Engineers within the country as needed.Performs in-house repairs / maintenance of customer and demo instruments as required.All customer / service interactions to be documented via CRM.Frequent travel required, up to 40% overnight within South Africa, East African, and Sub-Saharan African countries.Requirements : Minimum of a National Diploma in Electrical, Mechanical, or Chemical Engineering, Physics, or related field.Ability to work with electronic schematics, test equipment, and repair tools.Three years' experience in troubleshooting, repairing, and maintaining complex analytical instruments and / or process instrumentation.Good communication and strong customer service skills.Excellent verbal and written communication skills in English & French.Must reside in Ivory Coast.Valid driver's license and passport required.Ability to work independently with minimal supervision.We offer a highly competitive salary and opportunities for professional growth within Anton Paar Southern Africa.