Service Engineer

Watershed Consulting; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in life science and diagnostic equipment is seeking a Service Engineer in Johannesburg. The role involves installation, maintenance, and technical support of laboratory equipment across South Africa and Sub-Sahara Africa. Candidates should possess an ND in Electrical or Electronic Engineering with at least 3 years of relevant experience. A valid driver's license and passport are required, ensuring mobility for on-site service.

Benefits

Travel allowance

Vehicle insurance

Tools of the trade

Qualifications

• Minimum of 3 years' experience in servicing and installing laboratory equipment.
• Valid driver's license with own transport and valid passport.
• SA Citizens Only.

Responsibilities

• Installation, servicing, and maintenance of life science and diagnostic equipment.
• Handle technical queries and customer support effectively.
• Conduct fault finding and provide remote diagnostics.

Skills

Fault Find

Customer Service

Product Knowledge

Technical Support

Education

ND Electrical Engineering (LC) or Electronic Engineering

Job description

SERVICE ENGINEER – LIFE SCIENCE AND DIAGNOSTIC EQUIPMENT

Position Overview : Responsible for the installation, servicing and maintenance of life science and diagnostic equipment in SA and Sub-Sahara Africa

Duties :

Maintenance and Installation

Function as full technical support by handling all technical queries from customers as well as calls pertaining to the progress on repairs and availability of stock.

Visit customers’ sites and carry out corrective and preventative maintenance.

Carry out fault finding effectively and communicate with the customer as to the problems, recommending the best solutions.

Carry out installations as per company procedures and in accordance with the order specifications.

Advise customers on pre-installation requirements for instruments.

Carry out remote diagnostics.

Ensure that work orders are accurately completed and returned to the company timeously.

Adhere to all applicable safety regulations.

Respond efficiently to customer calls and emergency work.

Function as support for other technicians.

Provide telephonic assistance to customers.

Ensure that product knowledge is of a high standard.

Keep up to date with technical changes and updates.

Ensure that applications and software knowledge is up to date.

Attend project meetings with customers.

Liaise with and update sales engineers regarding requirements for installations.

Communicate with sales engineers regarding the progress on jobs for their customers.

Work overtime when required.

Travel outside office hours and outside the borders of South Africa.

Qualifications and Skills :

ND Electrical Engineering (LC), or Electronic Engineering or equivalent

Must have a minimum of 3 years’ experience in servicing, installing and maintaining laboratory equipment

In possession of a valid passport

In possession of a valid driver’s licence with own transport

SA Citizens Only

Remuneration :

R25k Negotiable plus travel allowance, vehicle insurance, tools of the trade.

• Skillset Required : Fault Find, Customer Service, Product Knowledge, Technical Support

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Service Engineer • Johannesburg, Gauteng, South Africa