Service Engineer

Tetra Pak processing and packaging solutions for food and beverages; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading food processing company in Johannesburg seeks an experienced Service Delivery Engineer to provide installation, maintenance, and troubleshooting for equipment. The role involves working closely with customers, ensuring adherence to safety regulations, and requires travel up to 75%. Ideal candidates should have relevant qualifications and strong mechanical aptitude. The company offers competitive pay, flexible working arrangements, and a commitment to diversity and inclusion.

Benefits

Market-competitive compensation

Flexible working arrangements

Opportunities for development and training

Qualifications

• 5 years relevant experience in Food & Beverage industry.
• Experience with processing and packaging machines installation and maintenance.
• Fluent in English, both written and spoken.

Responsibilities

• Provide installation, commissioning, and troubleshooting services.
• Execute preventive maintenance on Tetra Pak equipment.
• Analyze and troubleshoot mechanical, electrical, and automation issues.

Skills

Debugging

Computer Networking

Troubleshooting

Technical Support

Education

N6 / Diploma or Trade Test in Electrical, Instrumentation, Mechanical, Millwright, or equivalent

Tools

Allen Bradley frequency drives

Danfoss frequency drives

Siemens TIA Portal

Rockwell RS Logix

Job description

At Tetra Pak, we are committed to making food safe and available everywhere; and we protect what’s good—protecting food, protecting people, and protecting the planet. By doing so, we touch millions of lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact you can be proud of—for food, people, and the planet.

Job Summary

Tetra Pak South Africa has an opening in Johannesburg for an experienced Service Delivery Engineer. This rewarding and challenging role offers freedom with accountability and involves working directly with our Customer Service Operations (CSO) team and customers.

The role includes preventive and corrective maintenance, installation & commissioning of new equipment, upgrades to existing equipment, providing production support, and on-site customer training across Southern Africa.

The CSO team supports our internal team and customers by providing on-site support for Tetra Pak equipment in production facilities. We seek a customer-focused Service Delivery Engineer who can travel up to 75% of the time, with a dedication to quality and health & safety.

The successful candidate will report to a Service Delivery Manager based in Johannesburg.

What you will do

• Act as an ambassador for Tetra Pak, ensuring good working relationships with customers and safeguarding our reputation.
• Execute work in accordance with Tetra Pak and customer food safety regulations, escalating any food safety, quality, or regulatory issues.
• Provide installation, commissioning, preventive maintenance, and troubleshooting services on Tetra Pak equipment, ensuring performance aligns with standards and safety procedures.
• Install and commission rebuilding kits/upgrades, and reinstate lines into production.
• Analyze and troubleshoot mechanical, electrical, and automation issues, executing necessary repairs.
• Report and manage technical issues promptly, escalating when necessary, with clear problem descriptions for rapid resolution.
• Conduct root cause analysis for problems to enable permanent solutions.
• Seek opportunities for continuous improvement at customer facilities and follow up on requests and concerns.
• Conduct production supervision and operator training at customer sites.
• Maintain key certifications on components and modules.
• Submit travel expenses, time reports, service reports, and correspondence timely.
• Share knowledge and support skill development among colleagues.

We believe you have

• N6 / Diploma or Trade Test in Electrical, Instrumentation, Mechanical, Millwright, or equivalent, with 5 years relevant experience.
• Experience in installing, maintaining, and troubleshooting processing and packaging machines in the Food & Beverage industry is preferred.
• Experience with manufacturing equipment installation, controls, automation, servo systems maintenance, or service work is an advantage.
• Strong mechanical aptitude.
• Commitment to health and safety culture.
• Knowledge of WCM / TPM principles, Continuous Improvement, and PSM methodologies.
• Troubleshooting experience with Allen Bradley & Danfoss frequency drives, PLC equipment, Siemens TIA Portal, Siemens S7-300/1500, Rockwell RS Logix, PLC programming software, InTouch (Wonderware).
• Fluent in English, both written and spoken.
• Valid driver’s license.
• Ability to handle multiple stakeholders with a customer-focused mindset.
• Willingness to travel up to 75%.
• Ability to handle administrative tasks such as reports, expenses, and feedback.

We Offer You

• A variety of exciting challenges with opportunities for development and training in a global landscape.
• A culture fostering innovation where industry experts drive results.
• An equal opportunity employment environment that values diversity and inclusion.
• Market-competitive compensation and benefits, with flexible working arrangements.

If you are inspired to be part of our promise to protect what’s good—for food, people, and the planet—apply through our careers page. Note that this job posting expires on 6th August 2025. For questions, contact Sandile Livi.

Diversity, equity, and inclusion are integral to our work environment. We provide a space to belong, support to thrive, and equal opportunities for growth and success. We embrace and celebrate differences, which helps us better understand and connect with our global customers and communities.

Key Skills

Debugging, Computer Networking, ConnectWise, PKI, PowerShell, Windows, C#, Automotive Diagnostics, Medical Imaging, Azure, Technical Support, Troubleshooting

Employment Type : Full Time

Experience : 5 years

Vacancy : 1