Service Dispatcher

A Service Dispatcher is responsible for coordinating and scheduling service calls for customers and ensuring that service technicians are equipped with the necessary tools and equipment to complete the job. The Service Dispatcher is the first point of contact for customers, and must be able to assess customer needs and prioritize service requests. In addition, the Service Dispatcher is responsible for maintaining the service technician’s schedule, tracking their progress and providing feedback to customers.

Service Dispatcher Duties

1. Answer customer service calls and emails
2. Direct customer inquiries to the appropriate team or individual
3. Schedule appointments and dispatch technicians
4. Maintain records of customer interactions
5. Ensure customer satisfaction

Service Dispatcher Skills

1. Customer Service
2. Communication
3. Organization
4. Problem Solving

Personal Traits

1. Excellent communication skills
2. Organized and detail-oriented
3. Ability to multi-task and prioritize
4. Ability to work independently and as part of a team
5. Strong problem-solving skills