Service Desk Lead: Calls, SLA & Tech Coordination

Daisy Business Solutions; Gqeberha; On-site; ZAR 130,000 - 180,000; Full time

Job summary

Daisy Business Solutions based in Gqeberha is seeking a Service Desk Coordinator to oversee incoming service requests and manage technician assignments. Responsibilities include maintaining high service levels, ensuring timely call responses, and coordinating with team members.

The ideal candidate will possess strong communication skills, a focus on customer satisfaction, and experience with Microsoft Office products. This role is essential to maintain service quality and effective communication within the team.

Qualifications

• Experience in managing incoming calls and logging service requests.
• Ability to prioritize calls based on urgency.
• Strong understanding of customer service satisfaction methods.

Responsibilities

• Manage service desk calls and prioritize accordingly.
• Communicate with technicians regarding call details.
• Analyze and respond to daily technical call reports.

Skills

Good communication skills

Telephone and email communication skills

Ability to work under pressure

Time management

Punctuality

Professional demeanor

Experience with Microsoft Office

Job description

Daisy Business Solutions based in Gqeberha is seeking a Service Desk Coordinator to oversee incoming service requests and manage technician assignments. Responsibilities include maintaining high service levels, ensuring timely call responses, and coordinating with team members.

The ideal candidate will possess strong communication skills, a focus on customer satisfaction, and experience with Microsoft Office products. This role is essential to maintain service quality and effective communication within the team.