Service Desk Engineer - Competitive Benefits & Tech Loans

OryxAlign; Bellville; On-site; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Leave entitlement 15 days + volunteer/

Medical aid allowance

Retirement annuity allowance with 4%

Social events throughout the year

Technology loans

Wellbeing initiatives

Long service leave

Awards and recognition

Job summary

OryxAlign is seeking a Service Desk Analyst in South Africa to deliver high‑quality 1st line IT support. You will handle Windows and Office 365 issues, manage tickets through to resolution, and coordinate with 2nd line engineers to ensure SLAs are met.

The role requires strong communication, customer service focus, and the ability to work in a structured service desk environment with shift rotas. Knowledge of Azure, networking basics, and remote support is beneficial.

Qualifications

• 3 years' experience in an IT service desk, helpdesk, or MSP.
• Experience supporting Windows desktops and Microsoft 365 apps.
• Experience with ticketing and SLA targets.
• Ability to work in shift rota Monday to Friday.
• Strong communication and customer service skills.

Responsibilities

• Provide day-to-day technical support via the OryxAlign Service Desk.
• Manage tickets from open to resolution with client updates.
• Collaborate with 2nd line Engineers to escalate as needed.
• Keep knowledge base up to date.
• Support and assist other engineers.
• Handle vendor tickets with updates.
• Prioritise workload to meet SLAs.
• Work shifts covering contracted hours.
• Complete health and safety training.

Skills

Service desk support

Ticket triage

Windows OS support

Microsoft 365 support

Azure fundamentals

Networking basics

Customer service

Remote support

Job description

OryxAlign is seeking a Service Desk Analyst in South Africa to deliver high‑quality 1st line IT support. You will handle Windows and Office 365 issues, manage tickets through to resolution, and coordinate with 2nd line engineers to ensure SLAs are met.

The role requires strong communication, customer service focus, and the ability to work in a structured service desk environment with shift rotas. Knowledge of Azure, networking basics, and remote support is beneficial.