Service Desk Engineer — 1st Line IT Support & Growth

Oryxalign Limited; Cape Town; Presencial; ZAR 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Social events throughout the year

Technology Loans

Wellbeing initiatives

Long service leave

Reward and recognition awards

Resumo da oferta

OryxAlign is seeking an IT Service Desk professional to provide first-line support to clients in a structured service desk environment. You will handle tickets end-to-end, collaborate with 2nd line engineers, and ensure knowledge base accuracy. The role requires proactive problem solving, strong communication, and adherence to SLAs.

A 5-day shift pattern is expected. Essential experience includes Windows desktop support, Microsoft 365, and service desk tooling.

Qualificações

• 3 years' experience within an IT Service Desk, Helpdesk or MSP environment.
• Experience supporting Windows desktop operating systems and Microsoft 365 applications.
• Experience working with ticketing and service management systems.
• Experience providing remote support to end users.
• Good customer service and communication skills.

Responsabilidades

• Provide day-to-day technical support in the OryxAlign Service Desk.
• Manage assigned tickets through to completion with regular client feedback.
• Escalate to 2nd line and Escalations Engineers as required per SLAs.
• Maintain and update knowledge base documents.
• Support other OryxAlign Engineers and manage vendor tickets as needed.
• Prioritise workload to meet contractual SLAs.
• Work a shift rota covering contracted hours Monday to Friday.

Conhecimentos

Prioritisation

Problem solving

Attention to detail

Remote support

Customer service

Formação académica

ITIL 4 Foundation

Ferramentas

Windows

Microsoft 365

Active Directory

Exchange Online

SharePoint

OneDrive

Descrição da oferta de emprego

OryxAlign is seeking an IT Service Desk professional to provide first-line support to clients in a structured service desk environment. You will handle tickets end-to-end, collaborate with 2nd line engineers, and ensure knowledge base accuracy. The role requires proactive problem solving, strong communication, and adherence to SLAs.

A 5-day shift pattern is expected. Essential experience includes Windows desktop support, Microsoft 365, and service desk tooling.