Service Desk Engineer

OryxAlign; Bellville; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid allowance

Retirement annuity allowance

Leave entitlement 15 days + volunteer日

Technology Loans

Wellbeing initiatives

Social events

Job summary

OryxAlign in South Africa seeks an IT Service Desk Analyst to deliver first-line telephone and technical support across various technologies.

You'll manage and resolve tickets, update clients regularly, collaborate with 2nd line engineers, and maintain knowledge base documentation. Experience in IT Service Desk and networking is preferred, with shift coverage Monday to Friday.

Qualifications

• Matric (Grade 12) or equivalent essential.
• IT-related Diploma/Certificate preferred.
• CompTIA A+/N+ and Microsoft certs beneficial.
• 1–2 years in an IT service desk or support role.

Responsibilities

• Provide 1st line telephone and technical support across technologies.
• Manage and resolve support tickets with client updates.
• Collaborate with 2nd Line and Escalation Engineers to meet SLAs.
• Maintain and update client knowledge base documentation.
• Support colleagues and handle vendor tickets; shift rota Mon–Fri.

Skills

Customer service

Communication

Workload management

Problem-solving

IT Service Desk experience

Team collaboration

Attention to detail

Education

Matric (Grade 12) / NQF 4

IT-related tertiary qualification

Tools

Office 365

Microsoft Desktop

Windows Server 2008-2016

VMware ESXi / Hyper-V

Networking (Routers / Switches / Firewalls)

Ticketing systems / Remote support tools

Job description

Why OryxAlign?

At OryxAlign, we believe in empowering our people to thrive. We're committed to delivering outstanding service to our clients while fostering a positive, inclusive, and growth-oriented workplace. If you're looking for a role where your technical skills and customer-first mindset can shine, we'd love to hear from you.

What You'll Be Doing

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently, ensuring regular client updates.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
• Maintaining and updating client knowledge base documentation.
• Supporting colleagues across the engineering team and managing vendor tickets.
• Working as part of a shift rota covering contracted client hours (Monday to Friday).

What You'll Bring

• Strong customer service and communication skills.
• Ability to prioritise and manage workload in a fast-paced environment.
• Proactive problem-solving approach and attention to detail.
• Experience in IT Service Desk environments.
• Knowledge of networking (routers, switches, firewalls) and basic configuration.
• Hands-on experience with Office 365, Microsoft Desktop, and Windows Server environments (2008-2016), ideally in VMware ESXi or HyperV.

Minimum Qualifications

Education

• Matric (Grade 12) or equivalent (NQF Level 4) - essential
• IT-related tertiary qualification (e.g. Diploma or Certificate in IT, Computer Science, or Information Systems) - preferred

Certifications

• CompTIA A+ - foundational hardware/software support
• CompTIA N+ - basic networking knowledge
• Microsoft Certified: Modern Desktop Administrator Associate or MCSA
• ITIL Foundation - for understanding service management frameworks

Experience

• 1-2 years' experience in a Service Desk or IT Support role
• Familiarity with ticketing systems and remote support too

What We Value

• A commitment to service excellence and continuous improvement.
• Strong interpersonal skills and emotional intelligence.
• A collaborative mindset and a passion for learning.
• Alignment with OryxAlign's values and professional standards.

What You Will Get From OryxAlign

Along with competitive salary and training and development you will receive leave entitlement of 15 days plus one volunteer day, medical aid allowance, retirement annuity allowance with - 4% employer contribution.

Other benefits include:

• Social events throughout the year
• Technology Loans
• Wellbeing initiatives
• Long service leave
• Reward and recognition awards

Equal opportunities

OryxAlign is an equal opportunity employer who are committed to creating an inclusive environment for all employees. In accordance with the Employment Equity Act of South Africa, we actively promote diversity and the fair treatment of all individuals, regardless of race, gender, disability, age, religion, sexual orientation, or any other characteristic protected by law. We encourage applications from candidates who will contribute to the diversity of our team, especially those from historically disadvantaged groups.