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A leading company is seeking a Service Desk Analyst to deliver first line technical support and maintain SLA compliance. The role involves addressing customer issues, coordinating onsite operations, and requires a certificate in IT and relevant experience. This 12-month contract position is based in Springs, requiring own transport.
Our Client is looking for a Service Desk Analyst who will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on daily support issues whilst maintaining the set SLA set forth by the client.
What youâ€ll do :
Qualifications required :
Other information applicable to the opportunity :