Service Desk Analyst

Join our team as a Service Desk Analyst within our Customer Experience Team in Government Technology Services (GTS)! In this role, you will be providing support to our customers for all IT-related issues. This includes advising and responding to customer enquiries, troubleshooting basic IT issues, and triaging incident tickets to the appropriate teams.

Having excellent organisational skills is essential in this role as you will be dealing with a range of customers from different government departments and internal staff to third party suppliers. GTS offers a hybrid working approach with part of your work week based in the office and part working from home where desired.

A workplace that invests in you

• A competitive salary that increases every 12 months until you reach the salary maximum.
• Annual leave starting from 21 days, a Privilege Day, and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take as leave.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service, which offers professional counselling, emotional support, and sign-posting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years of service.
• Access to the Government staff canteen where you can purchase affordable meals, drinks, and snacks.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture, and value our employees’ wellbeing, development, and career, and place great importance on rewarding the commitment of our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible; if interested, you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates diversity. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

Things to note

Please note a relocation package is not available for this role.

Ready to apply?

We want you to get the best out of your application, so we recommend reading our guidelines before applying to learn about our recruitment process.