Service Delivery Specialist (IT) at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment; Pretoria; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in financial services and insurance is seeking a dynamic Service Delivery Specialist to enhance its technology operations. The ideal candidate will manage IT systems, lead improvements in service delivery, and collaborate on technology adoption for business growth. This role requires strong analytical skills, significant experience in similar positions, and a relevant degree.

Qualifications

• 7 years' experience in a similar role.
• Strong understanding of IT systems and emerging technologies.
• Excellent report writing and financial acumen.

Responsibilities

• Manage technology infrastructure to support business needs.
• Lead improvement of service desk functions.
• Gather customer feedback to enhance service quality.

Skills

Analytical and quantitative skills

Process management

Technology Infrastructure Management

Service Desk Management

Education

Bachelor’s Degree in IT or Information Systems or Business Management

Job description

Join Our Team as a Service Delivery Specialist!


Are you ready to revolutionise service delivery in the fast-paced world of financial services and insurance?
We’re on the hunt for a dynamic Service Delivery Specialist to join our vibrant team and take our technology-driven operations to the next level! If you’re passionate about blending cutting-edge tech with business growth, love solving complex challenges, and thrive on building strong relationships, this is YOUR moment to shine!

What You’ll Do
As our Service Delivery Specialist, you’ll be the mastermind behind delivering top-tier internal and external technology solutions. You’ll work at the intersection of innovation and execution, ensuring our IT systems and processes align with our ambitious business goals. Here’s a taste of what you’ll be rocking:

Essential Functions and Basic Duties:

• Technology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
  
• Continuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
  
• Service Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
  
• Adopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
  
• Feedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.
  
• Client and Stakeholder Management
  
• Project and Process Management
  
• Incident and Problem Management
  
• Service Management
  

Qualifications and Experience Required:

• Bachelor’s Degree in IT or Information systems or Business management
  
• 7 Years' experience in a similar role
  
• Experience or familiarity with process management and/or continuous improvement.
  
• Strong analytical and quantitative skills
  
• Experience on statistical and/or data management tools
  
• Strong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives
  
• Understanding of business processes & policies
  
• Excellent report writing, financial acumen, and operational knowledge
  

Ready to Make Waves?
If you’re ready to bring your A-game and transform service delivery in the financial services and insurance industry, we want to hear from you
Apply now and let’s create something extraordinary together.
Let’s build the future of financial services—together!

Desired Skills:

• Strong analytical and quantitative skills
• process management and/or continuous improvement
• Technology Infrastructure Management
• Service Desk Management

Desired Qualification Level:

• Degree

About The Employer: