Service Delivery Manager

Capitec; Stellenbosch; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading South African bank is seeking a Service Delivery Manager to oversee IT service delivery processes. This role requires at least 2-3 years of relevant experience and a thorough understanding of technical environments. You will collaborate with various teams and ensure appropriate controls and procedures are maintained. Ideal candidates will have strong problem-solving skills and experience in the banking industry. The position offers opportunities for growth within an inclusive team.

Benefits

Employee benefits

Growth opportunities

Diversity and inclusion initiatives

Qualifications

• At least 2-3 years’ experience in a Service Delivery role.
• Proven experience in escalation processes and incident management.
• Understanding of IT Production, Operations, Banking, and Technical environments.

Responsibilities

• Oversee IT Service Delivery processes in Production and Disaster Recovery environments.
• Collaborate with support teams and project managers.
• Ensure governance and update processes and documentation.

Skills

Stakeholder communication

Incident management

Problem solving

Vendor management

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification

Certification in ITIL Foundation

Job description

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.
  
  

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential andcontinuously look fortalented, driven individuals to help us innovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership.And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

In this position, you will work as part of a team of 15 Service Delivery managers who oversee IT Service Delivery processes (Incident, Change, and Problem management) for the Production and Disaster Recovery environments. This role involves collaborating with 1st, 2nd, and 3rd line support teams, project managers, and architecture teams to ensure appropriate controls and procedures are established and maintained throughout the application lifecycle. When issues occur, you will be responsible for escalation, communication, and resolution, ensuring that the business remains informed and supported. This role includes overseeing governance, updating processes and documentation, and serving as the main contact for IT service delivery.

Minimum Experience

• At least 2-3 years’ relevant experience within a similar Service Delivery environment and role
• Proven experience in escalation process, incident management and problem solving
• A thorough understanding of IT Production, Operations, Banking, Call Centre and Infrastructure and Technical environments
• Experience working in a regulated environment (ideally, Financial services)
• Experience with vendor management, reporting (reporting skills) and negotiations
• Understand and experience with ITIL implementation principles
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification
• Certification in ITIL Foundation
  
  

Knowledge

Minimum

• General business operations
• A thorough understanding of IT Production, Operations, Banking, Call Centre and Infrastructure and Technical environments
• Previous experience as an Application or Infrastructure support specialist or as a developer
• Experience working in a regulated environment, ideally Financial services
• Experience with vendor management, reporting and negotiations
• ITIL implementation principles
  
  

Ideal

• Banking knowledge
• Familiarity with industry regulatory requirements, specific to information security
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.