Service Delivery Manager

Capitec; Stellenbosch; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Capitec Bank seeks an energetic individual for an IT Service Delivery role. This position involves managing IT incidents and working with support teams to ensure effective service delivery. Qualified candidates should possess relevant experience in a similar environment and a strong understanding of production operations. Join Capitec to help innovate in banking and make a positive impact.

Qualifications

• At least 2-3 years’ relevant experience in a Service Delivery environment.
• Experience with escalation process, incident management and problem solving.
• Thorough understanding of IT Production and Technical environments.

Responsibilities

• Manage IT incidents, problems, and changes affecting production environments.
• Coordinate non-production refresh processes as required.
• Act as the single point of contact for IT service delivery.

Skills

Communication Skills

Attention to Detail

Problem solving skills

Presentation Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification

Certification in ITIL Foundation

Job description

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.
  
  

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

In this role, you’ll be the go-to person for managing all IT incidents, problems, and changes that impact our Production and Disaster Recovery environments. You’ll work closely with 1st, 2nd, and 3rd line support teams, project managers, and architecture teams to make sure the right controls and procedures are in place and followed throughout the application lifecycle. When issues arise, you’ll take the lead on escalation, communication, and resolution—making sure the business are kept informed and supported. This role also involves maintaining governance, updating processes and documentation, and acting as the single point of contact for all things related to IT service delivery. You will be Responsible for setting up and maintaining testing environments, ensuring all necessary hardware and software are in place prior to testing and production checks, and coordinating the non-production refresh processes when required.

Minimum Experience

• At least 2-3 years’ relevant experience within a similar Service Delivery environment and role
• Proven experience in escalation process, incident management and problem solving
• A thorough understanding of IT Production, Operations, Banking, Call Centre and Infrastructure and Technical environments
• Experience working in a regulated environment (ideally, Financial services)
• Experience with vendor management, reporting (reporting skills) and negotiations
• Understand and experience with ITIL implementation principles
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification
• Certification in ITIL Foundation
  
  

Knowledge

Minimum

• General business operations
• A thorough understanding of IT Production, Operations, Banking, Call Centre and Infrastructure and Technical environments
• Previous experience as an Application or Infrastructure support specialist or as a developer
• Experience working in a regulated environment, ideally Financial services
• Experience with vendor management, reporting and negotiations
• ITIL implementation principles
  
  

Ideal

• Banking knowledge
• Familiarity with industry regulatory requirements, specific to information security
  
  

Skills

• Communications Skills
• Attention to Detail
• Problem solving skills
• Presentation Skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.