Service Coordinator - Store Administration - Boksburg R20 000

Dames Appointments; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a dedicated Service Coordinator to oversee service delivery and enhance customer satisfaction. In this dynamic role, you will be the main point of contact for clients, ensuring seamless communication between service teams and customers. Your responsibilities include managing inquiries, scheduling appointments, and maintaining accurate records. The ideal candidate will possess strong customer service skills, proficiency in relevant software, and a commitment to providing high-quality service. Join a forward-thinking company that values your contributions and offers opportunities for growth and development in a supportive environment.

Qualifications

• High school diploma required, with additional qualifications preferred.
• Experience in customer service and administrative procedures is essential.

Responsibilities

• Coordinate service delivery and manage customer inquiries effectively.
• Handle complaints and ensure customer satisfaction throughout the service process.
• Maintain accurate records of customer interactions and service requests.

Skills

Customer Service Principles

Communication Skills

Problem Solving

Typing Skills

Bilingual (Afrikaans and English)

Education

High School Diploma (Grade 12)

Qualifications in Word, Excel, and PowerPoint

Qualifications in Pastel or Sage

Bachelor's Degree or Short Course Completion

Tools

Pastel

Sage

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Purpose : As a Service Coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers.

Your primary objective will be to ensure efficient coordination between various teams, including service providers, technicians, and clients, to guarantee timely and high-quality service delivery.

You will serve as clients' main point of contact, addressing their inquiries, scheduling service appointments, and ensuring their satisfaction throughout the service process.

You are responsible for providing resources to complete the services as part of your role. This includes booking in or out stock, picking stock, and providing stock to courier services.

Duties & Responsibilities

1. Deal directly with customers either by telephone, electronically or face-to-face.
2. Respond promptly to customer inquiries.
3. Handle and resolve customer complaints.
4. Obtain and evaluate all relevant information to handle product and service inquiries.
5. Provide pricing and delivery information.
6. Perform customer verifications.
7. Set up new customer accounts.
8. Process orders, forms, applications and requests.
9. Organise workflow to meet customer timeframes.
10. Direct requests and unresolved issues to the designated resource.
11. Manage customers' accounts.
12. Keep records of customer interactions and transactions.
13. Record details of inquiries, comments and complaints.
14. Record details of actions taken.
15. Prepare and distribute customer activity reports.
16. Manage administration and communicate with internal departments.
17. Follow up on customer interactions.
18. Provide feedback on the efficiency of the customer service process.
19. Log all customer service calls.
20. Assign calls to technicians.
21. Close current machines when machines are upgraded or replaced.
22. Amend the whiteboard with data on all installations.
23. Book out stock – Opening & closing sales orders.

Sales orders must be closed in a maximum of 3 days.

All sales orders must have current updated notes if not closed. Give feedback to all clients on the expected stock. Prepare quotations for clients. Handle all new deals done by the sales team. Load clients' details and maintain records. Follow up on all closed support calls to ensure the client is pleased with the service received. Scan all service and customer-related documentation. Assist clients in far areas (E.g. Cape Town) – Logging of calls on behalf of clients at dealers in the far areas. File service or client-related documentation appropriately.

You will coordinate teams such as Solar, Voice (IT) and Copiers, but you are not limited to only these services as the company aspires to consistent growth. Request quotations from suppliers to assist in providing pricing to the Sales Representatives.

Desired Experience & Qualification

Education and Experience Required :

1. Education: High school Diploma (Grade 12).
2. Qualifications and competencies in Word, Excel, and PowerPoint.
3. Qualifications in Pastel or Sage (Proof of experience in some accounting program).
4. A bachelor's Degree or short course completion would be preferred.
5. Bilingual (Afrikaans and English).

Experience:

1. Knowledge of customer service principles and practices and some understanding of stores.
2. Knowledge of relevant computer applications (Word, Excel, PowerPoint).
3. Ability to type efficiently and effectively.
4. Knowledge of administrative procedures.
5. Numeric, oral and written language applications.
6. Call Centre or Customer service work experience or some form of store administration.

Company system and procedures training takes place on the job and lasts for three months, depending on the candidate's learning ability. At the most, we will allow for a 6-month period for training. This is known as the probation period, and the employer may terminate employment during this period for any reason stipulated in the Basic Employment Act.

Package & Remuneration: R20 pm