Service Coordinator

NMB Consultant; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A market leader in health and hygiene solutions seeks a meticulous Service Coordinator in Johannesburg. This role involves managing daily service operations, liaising with clients, and supervising teams across various services. The ideal candidate will hold at least a Grade 12 and possess 2 years of relevant experience, ensuring quality service and operational efficiency.

Qualifications

• Minimum 2 years in service industry or similar.
• Strong knowledge of operations and reporting.
• Valid driver's license and willingness to travel.

Responsibilities

• Oversee daily service operations and ensure efficiency.
• Liaise with customers for scheduling and managing services.
• Supervise installation and withdrawals, manage teams.

Skills

Communication

Leadership

Analytical Skills

Education

Grade 12 / Matric (NQF 4)

Tools

Ticketing Systems

Job description

We are looking for a Service Coordinator to join a market leader in providing innovative health and hygiene solutions, including hygiene rental equipment, office consumables, deep cleaning, and pest control services. We are committed to excellence, sustainability, and delivering outstanding service to our clients.

Job Overview :

Seeking a highly skilled and detail-oriented Service Coordinator to oversee daily service operations. The successful candidate will ensure efficiency in daily operations between various teams, and high quality service to the clients.

Key Responsibilities include (but not limited to) :

• Issuing out all installation and withdrawals tickets on a daily basis
• Supervise loading and off loading of vehicles
• Liaising with customers telephonically to schedule installations and services (Deep Clean, Pest Control Hygiene and Trade Sales)
• Planning around and booking vehicles for services
• Managing Fuel Cards
• Checking stock back from returns
• Managing teams (Installation, Pest, Hygiene, Deep Clean)
• Updating routing of clients when changes are required
• Checking services closed on the system VS OPSI
• Assist with monthly stock take
• Managing warehouse
• Arrange weekly service meetings

Qualifications & Experience :

Education : Minimum Grade 12 / Matric (NQF 4)

Experience : Minimum 2 years in service industry or similar

Technical Skills : Strong knowledge of operations, ticketing systems, reporting etc.

Soft Skills : Excellent communication, leadership, and analytical skills.

Travel : Must have a valid driver’s license and be willing to travel as required.

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