Service Controller (Major Accounts)

A triple A Recruitment; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a service admin to manage breakdowns and service scheduling while ensuring customer satisfaction. The role involves maintaining service schedules, handling technician dispatch, and supporting contract managers. Ideal candidates will have Grade 12 and at least 1 year of experience in a similar environment.

Qualifications

• 1 year of service admin or call centre experience required.
• Strong computer skills and ability to work under pressure.

Responsibilities

• Maintain accurate service schedules in ADP.
• Schedule services and dispatch technicians.
• Follow up with customers post-service.

Skills

Deadline-driven

Works well under pressure

Computer skills (email, Excel, Word, PowerPoint)

Education

Grade 12

Job description

Job Description:
Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. Oversee the servicing of contract, STH, and PMA machines as per manufacturer guidelines and ensure all jobs are 100% completed. Identify additional repair needs and support contract/regional managers and parts coordinators in obtaining valid orders.

Minimum Requirements:
Grade 12
1 year of service admin or call centre experience
Computer skills (email, Excel, Word, PowerPoint)
Deadline-driven and works well under pressure

Responsibilities:
Maintain accurate service schedules in ADP
Schedule services using Service App & Webfleet
Dispatch and monitor technician productivity
Follow up with customers and technicians post-service
Obtain approvals for additional work and reschedule if needed
Update CRM and hour meter readings
Coordinate with parts department and issue weekly service schedules
Generate overdue service and telematics reports
Adhere to company processes and assist with debtors’ queries
Support performance reviews and compliance with company policies

To apply, please submit your CV, as well as your latest payslip

, to [e-mail]

Posted 2025-05-02

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