Service Controller

Daisy Business Solutions; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in connectivity solutions is seeking a Customer Service Controller to manage service calls, coordinate with technicians, and provide customer support. The ideal candidate should have a minimum of 2 years of experience and strong skills in customer service, organization, and communication. This role demands efficiency and the ability to thrive under pressure while maintaining high service standards.

Qualifications

• Minimum 2 years’ experience as a Customer Service Controller/Agent.
• General connectivity-related experience is mandatory.
• Excellent customer service and organizational skills required.

Responsibilities

• Log connectivity service calls and update applications.
• Coordinate technicians and handle customer queries.
• Process applications and maintain relevant spreadsheets.

Skills

Customer service experience

Strong organizational skills

Excellent communication skills

Telephone and email etiquette

Ability to handle stress

Microsoft Word

Microsoft Excel

Education

Grade 12 qualification

Job description

Job Description

• Log connectivity service calls
• Identifying correct fault diagnosis
• Process applications on behalf service providers
• Update connectivity applications and relevant spreadsheets
• Coordinate technicians
• Update connectivity call out sheet
• Arrange stock for connectivity
• Conducting feasibility analysis with service providers
• Submitting porting/migration to service providers
• Processing quotations and invoices
• Provide regular feedback to relevant parties i.e. clients, suppliers and internal staff
• Accurately load all information on the BPO system
• Ensure timeous handling of all customer queries
• Perform any other duties as assigned from time to time
  
  

Work Experience And Skills

• Minimum 2 years’ experience as a Customer Service Controller /Agent
• Must have general connectivity-related experience
• Grade 12 qualification
• Strong in Microsoft word & excel
• Industry experience preferable
• Excellent customer service experience
• Telephone and email etiquette
• Timeous handing of administrative duties & completion of work
• Must be able to handle stress within a highly pressurized environment
• Strong organizational skills
• Excellent communication skills