Service Contracts Specialist

Express Employment Professionals Midrand; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency in Pretoria is seeking a Service Contracts Specialist responsible for managing service contracts and ensuring efficient delivery across operations. The ideal candidate will oversee contract compliance, optimize service delivery, and work closely with internal teams to align service performance with contractual requirements. Strong organizational and communication skills are essential, alongside experience in contract management.

Qualifications

• Proven experience in contract management and service delivery oversight.
• Strong organizational and multitasking skills.
• Excellent communication, negotiation and analytical skills.
• Demonstrated experience in collaborating with cross-functional teams.
• Strong technical background in managing service providers.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure service providers meet performance standards outlined in SLAs.
• Oversee contract compliance and performance adherence.
• Implement strategies to enhance vendor relationships.
• Coordinate supplier performance reviews.
• Monitor tenant hygiene factor outcomes.

Skills

Proficiency in facilities management software

Strong analytical and problem-solving abilities

Knowledge of health and safety regulations

Experience in budget management and cost control

Customer-focused with a commitment to service excellence

Ability to track and report on vendor KPIs

Education

Diploma or Bachelor’s degree in Facilities Management or Business Administration

Job description

Job Title : Service Contracts Specialist

Remuneration : R25000 to R30000 per month

Location : Centurion

Job Summary :

The Service Contracts Specialist is responsible for managing service contracts and related procurement activity, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on service performance against contracts, as well as supplier management. The Service Contracts Specialist will work closely with internal teams such as Asset Management, Facilities Management, Field Services, Finance, and Utilities to support on-the-ground execution and ensure all services align with both contractual requirements and tenant-facing operational expectations.

Key Responsibilities :

• Contract and Service Performance :

o Ensure service providers meet performance standards as outlined in SLAs.

o Oversee contract compliance and performance adherence to service-level obligations.

o Handle contract renewals, modification and amendments.

o Focus on optimizing service delivery, driving improvements, and ensuring compliance across all contracts.

o Work closely with internal specialised teams, including Energy & Utilities and Procurement, to manage service interactions and ensure efficient coordination with the Facilities Management team.

o Implement strategies to enhance vendor relationships, focusing on continual performance improvement.

o Review and validate supplier quotations to ensure scope alignment, competitive pricing, and adherence to procurement guidelines.

o Support Procurement in sourcing alternatives where needed and participate in supplier performance reviews.

o Conduct formal supplier performance reviews, including scorecard tracking, SLA compliance audits, and performance tiering where applicable.

o Coordinate with Procurement to manage supplier improvement plans and execute remediation or exit strategies for underperforming vendors.

Operational Oversight :

o Oversee daily operations of applicable services.

o Ensure services are delivered efficiently and effectively.

o Implement and monitor service improvement plans.

o Ensure all services comply with health and safety regulations and applicable industry standards.

o Maintain operational focus on key systems, including lifts, fire safety, HVAC, electrical, and plumbing, while coordinating with specialized in-house teams.

o Track KPIs to measure service performance and identify areas of improvement.

o Act as a support function to field-based staff by coordinating vendor response and issue resolution in a timely and compliant manner.

o Monitor tenant hygiene factor outcomes (cleanliness, functionality, safety) and escalate where proactive interventions are required.

Collaboration and Communication :

o Act as the primary liaison between the Facilities Management team and internal departments (e.g., Energy & Utilities, and Procurement), ensuring smooth coordination of service delivery.

o Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines.

o Collaborate with field services to ensure timely, efficient responses to service issues.

o Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.

o Facilitate conflict resolution with service providers and ensure issues are escalated when necessary.

o Provide regular reporting on supplier performance, SLA compliance, and operational escalations for stakeholder review.

o Actively manage supplier relationships to promote collaboration, long-term performance, and risk mitigation.

Soft Services include :

Cleaning and janitorial services

Hygiene services

Landscaping and grounds maintenance

Pest control

Reception and front desk services

Security services

Waste management

Technical Services include :

Building fabric maintenance (e.g., walls, roofs, windows)

Electrical systems maintenance

Energy management and sustainability initiatives

Fire safety systems maintenance

Generator maintenance

HVAC (Heating, Ventilation, and Air Conditioning) maintenance

Lift and escalator maintenance

Plumbing services

Transformer maintenance

Qualifications :

Diploma or Bachelor’s degree in Facilities Management, Business Administration, or a related field will be advantageous.

Proven experience in contract management and service delivery oversight.

Strong organizational and multitasking skills.

Excellent communication, negotiation and analytical skills.

Demonstrated experience in collaborating with cross-functional teams.

Strong technical background, with experience in managing service providers and field services will be advantageous.

Experience in working closely with Procurement on contract alignment, supplier management, procurement evaluation, and buying activities.

Ability to work independently and as part of a team.

Skills :

Proficiency in facilities management software.

Strong analytical and problem-solving abilities.

Knowledge of health and safety regulations.

Experience in budget management and cost control.

Customer-focused with a commitment to service excellence.

Ability to track and report on vendor KPIs, service gaps, and cost performance.