Service Consultant - Talent Pool | Johannesburg

AfroCentric Group; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

AfroCentric Group is seeking passionate and experienced Service Consultants to join our Talent Pool. You will deliver exceptional customer service, handle queries efficiently, and promote our products and services. This role offers the chance to grow within a dynamic team, with opportunities arising as we expand our services in Johannesburg. With a focus on strong communication and interpersonal skills, we welcome applications from those with a Grade 12 qualification and 1-3 years of relevant experience. Join us in providing top-notch service and support to our clients!

Qualifications

• 1–3 years’ experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Deliver outstanding customer service through various channels (phone, email, etc.).
• Handle customer queries, complaints, and service requests efficiently.
• Process transactions and maintain accurate records.
• Promote and cross-sell relevant products and services.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

Education

Grade 12 / Matric

Tools

MS Office

Job description

Introduction and Purpose

Are you passionate about delivering exceptional customer service and looking to join a dynamic team? We are building a Talent Pool of experienced and customer-focused Service Consultants.If you’re proactive, solution-oriented, and thrive in a fast-paced environment, we want to hear from you!

This is a general application to join our Talent Pool. By applying, you will be considered for upcoming Service Consultant roles as they become available continuously. We will contact shortlisted candidates when a suitable position arises.

Duties & Responsibilities

• Deliver outstanding customer service through various channels (phone, email, etc.).
• Handle customer queries, complaints, and service requests efficiently.
• Process transactions and maintain accurate records.
• Promote and cross-sell relevant products and services.
• Ensure compliance with company policies and procedures.

Desired Experience & Qualification

Minimum Requirements:

• Grade 12 / Matric (essential).
• 1–3 years’ experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Computer literacy (MS Office package, etc.)
• Ability to work under pressure and meet deadlines.