Service Consultant - Chronic Servicing (ECP) | Fixed Term Contract | Talent Pool

Discovery Limited; Gqeberha; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a Service Consultant for their Chronic Servicing team. This role involves addressing queries related to chronic conditions and HIV, ensuring customer satisfaction through effective communication and resolution strategies. The company values self-motivated individuals who thrive in a fast-paced environment and demonstrate strong organizational skills. As part of a dynamic team, you'll have the opportunity to contribute to meaningful change while enhancing the lives of others. If you're ready to make a difference and excel in customer service, this role is perfect for you.

Qualifications

• Excellent verbal and written communication skills are essential.
• Experience in a contact center environment is preferred.

Responsibilities

• Handle queries related to Chronics and HIV from various stakeholders.
• Provide resolutions for queries and assist with escalated issues.

Skills

Communication Skills

Administration Skills

Customer Service

Attention to Detail

Self-motivated

Team Player

Adaptability

Organizational Skills

Education

Minimum 50% in English

Minimum 50% in Maths / Maths Literacy or Accounting

Tools

MS Office

PC Literacy

Job description

Service Consultant - Chronic Servicing (Fixed Term Contract) (Talent Pool)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you?

It’s good news because it means you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff. You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

Key Purpose

Dealing with all queries related to Chronics and HIV.

Areas of responsibility may include but are not limited to:

• Taking calls and dealing with Discovery queries;
• Dealing with queries from franchises, brokers & the public;
• Dealing with all queries related to Chronics and HIV;
• Dealing with all queries through to resolution;
• Admin functions;
• Policy changes to the product;
• Working on Discovery Systems;
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills

• Self-motivated and pro-active;
• Team player;
• Assertive and adaptable to change;
• Able to prioritize and work under pressure;
• Very organized, positive, and service-oriented;
• Professional at all times;
• Attention to detail;
• Empathetic;
• Sensitive.

Education and Experience

Essential:

• Minimum 50% in English, Maths / Maths Literacy or Accounting;
• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate;
• Contact centre consultant skills.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.