Service Centre Consultant X6

Energy At Work; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company is looking for a Service Centre Consultant in Johannesburg. The role involves being the main contact for customer queries, aiming to enhance service delivery and foster client relationships. Ideal candidates have a Matric, relevant certifications, and experience in client service, particularly in life insurance. If you thrive in customer service and seek personal development, this opportunity is for you.

Qualifications

• Experience in sales and client service roles (2-3 years).
• Experience in life insurance with focus on retention (1-2 years).
• Experience managing and improving customer experience.

Responsibilities

• Handle inbound calls and respond to written queries promptly.
• Analyse customer feedback to identify service breakdowns.
• Collaborate to improve overall client journey.

Skills

Strong communication

Interpersonal skills

Analytical mindset

Problem-solving

Attention to detail

Process adherence

Education

Matric

NQF Level 5 or equivalent

RE5 certification

Job description

Our client is looking for a dynamic and customer-focused Service Centre Consultant to join their growing team.

If youre passionate about delivering world-class service and building lasting client relationships, this opportunity is for you.About the Role : The Service Centre Consultant will serve as the primary point of contact for customer queries, ensuring a professional, responsive, and seamless client experience.

This role is key in driving customer retention, improving service delivery, and fostering continuous improvement in customer support operations.Key Responsibilities : Handle inbound calls and respond to written queries promptly and effectivelyAnalyse customer feedback and identify root causes of service breakdownsCollaborate with cross-functional teams to improve the overall client journeyPromote digital self-service tools and encourage adoptionAccurately document all customer interactions and maintain service recordsMeet daily performance targets and uphold service excellenceStay updated on products, systems, and compliance requirementsDeliver insights and trends to improve customer engagement strategiesQualifications requirements : Matric (required)NQF Level 5 or equivalent (preferred)RE5 certification is an advantageExperience : 23 years in sales and client service roles12 years in life insurance, especially with a focus on retentionExperience in managing and improving customer experienceSkills & Competencies : Strong communication and interpersonal skillsAnalytical and problem-solving mindsetHigh attention to detail and process adherenceCommitted to personal development and continuous learningPassionate about delivering exceptional customer serviceWhy Join Our Client?? Work in a customer-first, high-performance culture? Contribute to innovation and continuous service improvement? Opportunities for growth and personal development within a reputable organizationReady to deliver an outstanding client experience?Apply now and take the next step in your customer service career with a market-leading employer.

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