Service Centre Consultant X6

Energy At Work Projects; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading organization is seeking a Service Centre Consultant to enhance customer service and drive retention. This role requires a proactive approach to managing client queries and a commitment to delivering exceptional customer experiences. Ideal candidates have a background in sales and client services, are analytical, and possess strong communication skills. Join a high-performance culture with ample opportunities for growth and personal development.

Benefits

Opportunities for growth and personal development

Innovative work culture focused on customer service improvement

Qualifications

• Matric is required; NQF Level 5 preferred.
• RE5 certification is an advantage.
• 2-3 years in sales and client service roles.

Responsibilities

• Handle inbound calls and respond to queries effectively.
• Collaborate with teams to improve client experience.
• Document all customer interactions accurately.

Skills

Communication

Analytical thinking

Problem-solving

Attention to detail

Education

Matric

NQF Level 5 or equivalent

RE5 certification

Job description

Service Centre Consultant

Our client is seeking a dynamic and customer-focused Service Centre Consultant to join their growing team.

If you're passionate about delivering world-class service and building lasting client relationships, this opportunity is for you.

About the Role

The Service Centre Consultant will serve as the primary point of contact for customer queries, ensuring a professional, responsive, and seamless client experience.

This role is key in driving customer retention, improving service delivery, and fostering continuous improvement in customer support operations.

Key Responsibilities

• Handle inbound calls and respond to written queries promptly and effectively
• Analyse customer feedback and identify root causes of service breakdowns
• Collaborate with cross-functional teams to improve the overall client journey
• Promote digital self-service tools and encourage adoption
• Accurately document all customer interactions and maintain service records
• Meet daily performance targets and uphold service excellence
• Stay updated on products, systems, and compliance requirements
• Deliver insights and trends to improve customer engagement strategies

Qualifications and Requirements

• Matric (required)
• NQF Level 5 or equivalent (preferred)
• RE5 certification is an advantage

Experience

• 2–3 years in sales and client service roles
• 1–2 years in life insurance, especially with a focus on retention
• Experience in managing and improving customer experience
• Strong communication and interpersonal skills
• Analytical and problem-solving mindset
• High attention to detail and process adherence
• Committed to personal development and continuous learning

Passionate about delivering exceptional customer service

Why Join Our Client?

Work in a customer-first, high-performance culture. Contribute to innovation and continuous service improvement. Opportunities for growth and personal development within a reputable organization.

Ready to deliver an outstanding client experience? Apply now and take the next step in your customer service career with a market-leading employer.