Service Centre Consultant – SSSCC

Armstrong Appointments; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a dedicated professional to maintain high service delivery standards. In this role, you'll engage with clients, ensuring they receive top-notch service while managing office operations. You'll leverage your interpersonal skills to build trusting relationships and provide technical support for digital banking platforms. This position offers a unique opportunity to contribute to a client-focused environment, where your efforts will directly impact customer satisfaction and loyalty. If you're passionate about service excellence and thrive in a dynamic setting, this role is perfect for you.

Qualifications

• 3-4 years in the banking industry with knowledge of enquiries.
• 2-3 years in a customer-centric role.

Responsibilities

• Enhance client experience by providing high-quality services.
• Provide level 1 technical support to clients with excellent conversation skills.

Skills

Interpersonal Skills

Communication Skills

Client Engagement

Problem-Solving

Education

Management Qualification

Relevant Certification

Tools

Banking Systems

Zoom

WhatsApp Channel

SigniFlow

Apple iPad & iPhone

Job description

CORE PURPOSE OF THE JOB

To maintain exceptionally high service delivery at the designated office while minimizing risk.

MAIN FUNCTIONS OF THE JOB INCLUDE:

Client Engagement

• Enhance the client experience by providing high-quality services, acting as the first point of contact between clients and the bank.
• Utilize strong interpersonal and communication skills to engage with clients at all levels and develop trusting relationships.
• Maintain working knowledge of branch enquiry functions and bank’s core systems.
• Have excellent knowledge of products and services offered by the bank.
• Ensure clients feel welcome while maintaining the company's culture.
• Show willingness to exceed expectations.
• Relate well to the public and team members, demonstrating empathy, with abilities to teach, influence, or persuade.
• Represent the bank at regional events to network and build relationships when required.

Technical Support

• Adopt a ‘tech first’ approach.
• Provide level 1 technical support to clients with patience and excellent conversation skills.
• Have excellent working knowledge of the bank’s mobile banking app and other digital platforms.

Office Management

• Open and close the office.
• Notify backup Service Concierge promptly for planned or unplanned absences.
• Manage ATM services, including Fidelity Services.
• Handle all related payments.
• Report anomalies such as device or equipment issues to the relevant Head Office Division.

Redirection of Services

• Have strong knowledge of sales teams, support structures, and communication channels.
• Identify client needs and direct them to appropriate staff or online resources.

QUALIFICATIONS

• Management qualification or relevant certification.

PREFERRED EXPERIENCE

• 3–4 years in the banking industry with knowledge of enquiries.
• 2–3 years in a customer-centric role.

KNOWLEDGE

• Teams
• Zoom
• WhatsApp Channel
• SigniFlow
• Apple iPad & iPhone devices
• Banking systems
• Support and sales structures

A consultant will contact you if shortlisted. If you do not hear within 2 weeks, your application was not successful. Your CV will be kept on our database for future opportunities.