Service Business Analyst

Seiko Epson; Johannesburg; Hybrid; ZAR 35,000 - 55,000; Full time

Job summary

A leading company in the tech industry is looking for a Service Business Analyst in Johannesburg. The role involves supporting the Operations Manager through data analysis, reporting, and improving service delivery. Successful candidates will possess strong analytical skills, excellent Excel proficiency, and effective communication abilities.

Benefits

Competitive salary

Excellent benefits

Respectful working environment

Qualifications

• Experience in an analytical role within a commercial environment.
• Excellent communication skills in English.
• Confidence and proactivity to work independently.

Responsibilities

• Assist with the implementation of new systems and procedures.
• Monitor and review the effectiveness of Service processes.
• Develop and maintain reports using advanced Excel.

Skills

Excel proficiency

Analytical thinking

Communication

Tools

MS Dynamics

SAP SM

MS Office

Job description

Service Business Analyst

Job Location: Johannesburg,South Africa

Workplace: Hybrid

Job Function: Service & Support

Requisition ID: 241

Your mission:

To support the Operations Manager and Service team in making business decisions through the proactive analysis and reporting on the key metrics.

What you will do:

• Assist with the implementation of new systems and procedures, both manual and PC based.
• Ensure all processes included within manuals and control documentation are fully adhered to support the Service team with preparing for meetings and reports.
• Investigate data and report/present results to provide greater service insight.
• Proactively develop and maintain appropriate reports using advanced Excel to provide intuitive reporting tools.
• Monitor and review the effectiveness / efficiency of the Service processes

What we ask for:

• Computer literate with excellent Excel skills. MS Dynamics knowledge is desirable.
• Experience in a commercial environment in an analytical role with the ability to meet required deadlines.
• Highly numerate, analytical and logical, with attention to detail and common sense.
• Confidence, pro-activity, and self discipline to work independently.
• Able to assess and present data in an easily understandable form using an innovative approach to presentation of reports and analysis.
• Excellent communication skills with good standard of English - both written and spoken.
• Demonstrated ability in dealing with several operational issues at the same time and ensuring set SLA's are met and priorities as agreed with manager are dealt with, whilst also meeting deadlines of complex projects.
• Experience with MS Office, especially Excel. SAP SM, MSD experience is desirable.

What we offer:

Benefits

In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running