Service Ambassador

Virgin Active South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fitness organization is seeking a Service Ambassador to provide excellent customer service. The role involves greeting visitors, providing information, and assisting with inquiries. Candidates should have a high school diploma and at least 1 year of customer service experience. Strong communication and multitasking skills are essential for this full-time position located in various locations across South Africa.

Qualifications

• 1+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and welcome visitors, clients, and employees.
• Provide information about the organization and its services.
• Assist visitors in locating meeting rooms and facilities.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Service Ambassador

Location: Various locations within the organization

Job Type: Full-time

Summary

We are seeking a customer-oriented, friendly, and professional Service Ambassador to represent our organization and provide excellent customer service to all stakeholders. The Service Ambassador will serve as the first point of contact for visitors, clients, and employees, offering assistance, guidance, and information as needed.

Key Responsibilities

• Greet and welcome visitors, clients, and employees in a friendly and professional manner
• Provide information about the organization, its services, and its facilities
• Assist visitors in locating meeting rooms, offices, and other facilities within the organization
• Answer incoming calls and direct them to the appropriate person or department
• Handle inquiries, complaints, and requests in a timely and efficient manner
• Monitor and maintain the reception area, ensuring it is clean, organized, and presentable at all times
• Coordinate with other departments to ensure seamless communication and assistance for visitors and employees
• Act as a liaison between visitors, clients, and employees and the organization, ensuring their needs are met effectively
• Maintain a high level of professionalism and confidentiality in all interactions and communications
  
  

Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office and other relevant software applications
• Ability to work independently and as part of a team
• Professional appearance and demeanor
  
  

We are looking for a Service Ambassador who is passionate about customer service, has a positive attitude, and is eager to represent our organization with excellence. If you meet the qualifications and are ready to take on this role, we encourage you to apply.