Service Advisor - Tools and Machinery - Witbank

Adendorff Machinery; eMalahleni; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the machinery industry is seeking a highly skilled Service Advisor for their Witbank Branch, Mpumalanga. The role involves liaising between customers and service technicians, ensuring excellent customer service with a focus on technical knowledge of tools and machinery. Ideal candidates will have proven experience in similar roles and effective communication skills.

Benefits

Benefits available

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Technical knowledge of Tools and Machinery is advantageous.

Responsibilities

• Consult with Repairs Technicians regarding necessary repairs and alternatives.
• Answer questions about service outcomes and schedule appointments.
• Maintain positive customer relationships to ensure repeat business.

Skills

Technical

Customer communication

Detail orientation

Motivation

Mechanical systems knowledge

Job description

We are thrilled to announce a new opening for ahighly skilled Service Advisor for our Witbank Branch, Mpumalanga , to join our team!

About the Position

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.The Company encourages all designated groups to apply.

Technical knowledge of Tools and Machinery would be an advantage.

• Wide range of Power Tools, Welding Machines, compressors.

Job requirements :

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills

• Technical
• Must be able to communicate with customers at all levels.
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary : Negotiable with Benefits available.
• Working Hours : Monday – Friday 08 : 00 – 17 : 00 and Saturday 08 : 00 – 13 : 00.