Service Advisor - Tools and Machinery - Centurion

Adendorff Machinery; Centurion; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company in the tools and machinery sector is seeking a skilled Service Advisor for their Centurion branch. The ideal candidate will be a technical specialist, fostering strong customer relationships while managing service requests and ensuring repair workflow efficiency. Technical knowledge of tools and machinery is advantageous, complemented by excellent communication skills.

Benefits

Negotiable salary with benefits

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Strong understanding of repairs and maintenance of tools and machinery.

Responsibilities

• Act as the technical product specialist liaison between customers and service technicians.
• Manage and oversee the Repairs division workflow and schedule.
• Provide information about warranty protections and cost savings.

Skills

Technical

Communication

Attention to Detail

Customer Liaison

Mechanical Knowledge

Job description

We are thrilled to announce a new opening for ahighly skilled Service Advisor for our Centurion, Pretoria branch , to join our team!

About the Position

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.The Company encourages all designated groups to apply.

Technical knowledge of Tools and Machinery would be an advantage.

• Wide range of Power Tools, Welding Machines, compressors.

Job requirements :

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills

• Technical
• Must be able to communicate with customers at all levels.
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary : Negotiable with Benefits available.
• Working Hours : Monday – Friday 08 : 00 – 17 : 00 and Saturday 08 : 00 – 13 : 00.

Create a job alert for this search

Service Advisor Tools And Machinery Centurion • Centurion