Service Advisor - Clicks Lion Pride Shopping Centre

Clicks Group; Roodepoort; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in the retail sector seeks a dedicated individual to ensure service excellence at the point of sale. This role involves managing operational activities, stock, and cash while training and directing staff to deliver exceptional customer service. The ideal candidate will possess strong managerial and problem-solving skills, alongside a customer-oriented approach. Join a dynamic team committed to becoming the first choice health and beauty retailer, where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• Grade 12 and relevant qualification in Retail/Business Management required.
• Understanding of financial management and retail principles essential.

Responsibilities

• Direct and control operational activities at the point of sale efficiently.
• Ensure effective management of stock, cash, and customer service.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Listing reference: click_019941

Listing status: Online

Apply by: 12 May 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Description

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  
  

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
  
  

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills
  
  

Competencies:

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
  
  

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks
  
  

Education:

Minimum requirements

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)
  
  

Desirable:

• Maths 50% and English 50% at Grade 12 level