Service Advisor - Clicks Edgemead

Clicks Group Limited; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Un leader de la vente au détail en Afrique du Sud recherche un Manager opérationnel pour assurer l'excellence du service au point de vente. Le candidat idéal aura une solide expérience dans la direction d'une équipe et la gestion efficace des stocks, tout en fournissant un service client exceptionnel. Les responsabilités incluent la formation du personnel et la promotion des valeurs de l'entreprise.

Qualifications

• Diplôme de niveau 12 requis.
• Compétences en mathématiques et en anglais à 50% au niveau de la classe 12.

Responsibilities

• Gérer les activités opérationnelles au point de vente.
• Former et diriger le personnel pour assurer un service client excellent.
• Gérer les stocks et résoudre les problèmes des clients efficacement.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Leading and Supervising

Relating and Networking

Delivering Results and Meeting Customer Expectations

Following instructions and procedures

Working with people

Analysing

Coping with Pressures and Setbacks

Education

Grade 12

Maths 50% and English 50% at Grade 12 level

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Education:

• Grade 12
• Maths 50% and English 50% at Grade 12 level

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