Service Advisor (Automotive) (Jb5236)

Kontak Recruitment; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An exciting opportunity awaits for a driven Service Advisor in the automotive industry! This frontline role is crucial for delivering exceptional aftersales service. The ideal candidate will thrive in a fast-paced environment, ensuring seamless client interactions from booking to vehicle handover. Join a dynamic team focused on customer satisfaction and operational excellence, where your contributions will significantly enhance the service experience. If you are organized, confident, and passionate about the automotive sector, this role is perfect for you!

Qualifications

• At least 2 years of OEM dealership experience.
• Strong understanding of Service Advisor processes.

Responsibilities

• Greet clients and manage service bookings.
• Liaise between customers and workshop departments.
• Conduct vehicle handovers ensuring customer satisfaction.

Skills

Customer Care

Administration Skills

Attention to Detail

Service Advisor Processes

Education

Grade 12

Relevant Automotive Diploma / Certificate

Tools

Dealership Management Systems (Evolve, IAL)

Job description

Service Advisor (Automotive) (JB) - Northcliff, Gauteng

R16 to R18 a month CTCPermanent

An exciting opportunity exists for a customer-focused and results-driven Service Advisor within the automotive industry.

This frontline role is essential in delivering a seamless and professional aftersales experience.

The ideal candidate will be confident, organized, and passionate about creating positive client interactions, ensuring the service department runs smoothly from booking to vehicle handover.

Minimum Requirements:

• Grade 12 with Relevant Automotive Diploma / Certificate
• Drivers License
• At least 2 years of OEM dealership experience
• Strong understanding of Service Advisor processes and procedures
• Excellent customer care knowledge and a proven CSI track record
• Strong administration skills and attention to detail
• Ability to use own initiative and adapt in a fast-paced environment
• Willingness to work Saturdays and public holidays
• Familiarity with dealership management systems (Evolve, IAL, etc.)

Duties and Responsibilities:

• Greet clients, open job cards, and manage service bookings
• Accurately capture customer concerns and vehicle issues
• Liaise between customers, workshop, and parts departments to ensure smooth communication
• Update customers on progress, quotes, and additional work needed
• Ensure all services and repairs are approved and authorised
• Conduct vehicle handovers, ensuring quality of work and customer satisfaction
• Manage and follow up on outstanding service invoices and payments
• Uphold CSI / SSI targets and ensure a positive customer journey
• Maintain up-to-date knowledge of OEM bulletins and campaign notices
• Ensure compliance with internal systems, policies, and audit standards

Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.