Service Advisor - Automotive

Professional Resources Partners Pty Ltd; Nigel; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance customer service experiences in the motor dealership sector. This role focuses on fostering communication between customers and various departments to meet satisfaction goals. The ideal candidate will possess a strong technical background and a passion for delivering exceptional service. Join a dynamic team where your contributions will play a crucial role in achieving excellence in customer relations and service delivery. This is an exciting opportunity to make a meaningful impact in a fast-paced environment.

Qualifications

• Experience in the motor dealership industry is essential.
• A valid driver's license is required.

Responsibilities

• Provide professional service experience to customers.
• Ensure effective communication between departments for customer satisfaction.

Skills

Customer Service Skills

Communication Skills

Technical Knowledge

Education

Senior Certificate (Grade 12)

Technical Qualification

Job description

Department : Service

Position Reporting to : Aftersales Manager / Service Manager / Service Admin Manager / Customer Relationship Manager / General Manager

Key Relationships :

Internally : Workshop Foreman / Controller & Admin Office / Capacity Planner / Service Manager / Parts Manager

Externally : All Customers & Sub-let Suppliers

Main Purpose of Position : To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

Minimum Job Requirements :

1. Senior Certificate (Grade 12)
2. Driver’s license
3. Motor dealership industry (technical experience)
4. Technical Qualification