Service Advisor / After Sales Consultant

Westline Staffing Solutions; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor in Stellenbosch, South Africa. The role involves ensuring customer satisfaction through excellent service, accurate handling of vehicle information, and regular communication with customers. The ideal candidate should have a minimum of 2 years of experience, a driver's license, and a passion for customer service.

Benefits

Medical aid contributions

Provident fund contributions

Incentive scheme

Qualifications

• Minimum 2 years Service Advisor experience in an Automotive Dealership.
• Drivers license, own transport required.

Responsibilities

• Prepare for the arrival of the customer.
• Ensure accurate Warranty and Motor plan details on system.
• Liaise with customers regularly throughout service.

Skills

Customer Service

Communication

Teamwork

Education

Completed Certificated Service Advisor Training

Job description

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

Key Responsibilities

• Prepare for the arrival of the customer
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System, track all vehicles and update control systems
• Liaise with customers on regular basis throughout service
• Ensure accurate invoice payments
• Vehicle hand over
• Customer follow up and reminders

The incumbent should display a passion for dealing with people and should continuously strive to promote a professional business image. The incumbent must assist fellow employees wherever possible and promote the services and products that the business has to offer. The incumbent should offer the Customer an overall service experience which exceeds his / her expectations.

• Minimum 2 years Service Advisor experience in an Automotive Dealership
• Drivers license, own transport
• Completed Certificated Service Advisor Training would be advantageous

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.

How to Apply :

Email a detailed CV to [e-mail] or send a whatsapp to 062 339 4389 for more information.

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Sales Consultant • Stellenbosch, South Africa