Service Advisor / After Sales Consultant

Merand Recruitment; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a passionate Service Advisor to enhance customer experiences at an automotive dealership in Stellenbosch. The ideal candidate should possess at least 2 years of service experience, ensuring effective communication and service delivery to exceed customer expectations. A competitive salary plus incentives and benefits are offered for this role, allowing for a rewarding career in a dynamic environment.

Benefits

Medical aid contributions

Provident fund contributions

Incentive scheme

Qualifications

• Minimum 2 years' Service Advisor experience in an Automotive Dealership.
• Driver's license and own transport essential.

Responsibilities

• Prepare for the arrival of customers and provide professional service.
• Liaise regularly with customers throughout the service process.
• Ensure accurate Warranty details and invoice payments.

Skills

Customer Service

Communication

Problem Solving

Education

Completed Certificated Service Advisor Training

Job description

Your role will be to strive to provide customers with professional service experiences whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.Key Responsibilities

Prepare for the arrival of the customer.

Taking care of customer at initial consultation upon arrival.

Ensure accurate Warranty and Motor plan details on system.

Update Dealer Management System, track all vehicles and update control systems.

Liaise with customers on a regular basis throughout service.

Ensure accurate invoice payments.

Vehicle hand over.

Customer follow – up and reminders.

The incumbent should display a "passion for dealing with people" and should continuously strive to promote a professional business image.

The incumbent must assist fellow employees wherever possible and promote the services and products that the business has to offer.

The incumbent should offer the Customer an overall service experience which exceeds his / her expectations.

Minimum 2 years' Service Advisor experience in an Automotive Dealership.

Driver's license, own transport.

Completed Certificated Service Advisor Training would be advantageous.

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.

• Only shortlisted candidates will be contacted

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