Service Advisor

Sydsen Group (Pty) Ltd; Krugersdorp; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic multi-brand automotive dealership is seeking a Junior Service Advisor to provide exceptional customer service. The role requires 1+ years of experience in automotive customer service, strong communication skills, and the ability to work under pressure. You will welcome customers, manage service bookings, and ensure customer satisfaction. This position offers growth opportunities in a supportive environment.

Qualifications

• 1+ years experience in an automotive customer service role is advantageous.
• Strong communication and interpersonal skills are essential.
• Good organizational and administrative abilities are needed.

Responsibilities

• Welcome customers and provide a professional first point of contact.
• Accurately capture customer and vehicle details for service bookings.
• Liaise between customers and the workshop for clear communication.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Problem-solving skills

Tools

Microsoft Office

Dealership management systems

Job description

We are seeking an enthusiastic and customer-focused Junior Service Advisor to join our dynamic service team at a fast-growing multi-brand automotive dealership. This role offers the opportunity to develop your skills within a supportive environment while delivering exceptional service to our valued customers.

Key Responsibilities :

• Welcome customers and provide a professional, friendly first point of contact
• Accurately capture customer and vehicle details for service bookings
• Liaise between customers and the workshop to ensure clear communication on work required and costs involved
• Prepare job cards and ensure proper documentation for all service work
• Follow up with customers regarding service progress and completion
• Handle customer queries and resolve concerns promptly
• Maintain high standards of customer satisfaction and dealership professionalism

Requirements :

• Previous (1+ years) experience in an automotive customer service role will be advantageous
• Strong communication and interpersonal skills
• Good organizational and administrative abilities
• Ability to work under pressure in a fast-paced environment
• Computer literate (Microsoft Office & dealership management systems preferred)
• Valid driver’s license (Code B / EB)