Service Advisor

Scania Group; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor to ensure customer satisfaction from inquiry to service completion. The role involves proactive customer interaction, workshop scheduling, and long-term relationship building with clients. Applicants should have a Matric certificate and at least 2 years of experience in automotive services.

Qualifications

• Experience in automotive servicing, especially as a Service Advisor.
• Proficient in customer relations and communication.
• Minimum 2 years' experience required.

Responsibilities

• Proactively prepare for and make customer contacts.
• Contribute to service sales by analyzing customer needs.
• Ensure customer satisfaction and follow up after service.

Skills

Customer service

Communication

Sales

Education

Matric certificate or equivalent

Job description

Role Summary

The Service Advisor works pro-actively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilization of the workshop and long profitable relations with the customers.

Job Responsibilities

• Before Service Prospecting – Proactively prepare for and make customer contacts.
• Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.
• Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.
• During Service Customer workshop care – ensure customer satisfaction
• After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.
• After Service Follow up customer work – Ensure thorough follow-up with customers
  
  
  

Applicant Must Meet These Minimum Requirements

• Matric certificate or equivalent required
• Automaster experience - minimum 2 years required
• Costing experience advantageous
• Drivers licence advantageous
  
  
  

Integrity & Compliance

All applications will be treated with full confidentially