Service Advisor

Value Logistics; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Une entreprise leader dans le domaine logistique cherche un Service Advisor pour améliorer le service client. Vous serez responsable de la gestion des rendez-vous, de la coordination des réparations de véhicules et de la communication transparente avec les clients. Ce rôle nécessite un excellent sens du service et une attention aux détails pour garantir la satisfaction du client.

Qualifications

• Au moins 1 an d'expérience comme Service Advisor.
• Expérience dans l'industrie automobile de détail est un avantage.

Responsibilities

• Gérer les rendez-vous clients de manière professionnelle.
• Assurer la précision des informations clients et des véhicules.
• Communiquer les coûts et les délais estimés aux clients.

Skills

Communication

Service client

Gestion du temps

Sécurité

Education

Grade 12 (Matric)

Job description

Purpose of the JobThis role focuses on delivering efficient and professional customer service by managing service appointments, coordinating vehicle repairs, and ensuring clear communication on costs and timelines.

It involves maintaining accurate records, supporting workshop operations, and upholding company standards in quality, safety, and presentation.Key ResponsibilitiesConduct customer appointments in an efficient and professional mannerEnsure the accuracy of all customer and vehicle informationRecord the customer's concerns about the vehicle clearly and in detailIdentify the work required and explain it to the customer, including associated costs, estimated timeframes, and applicable payment methodsPrepare the service order content, check the customer's creditworthiness, and confirm liabilityAdhere to the 'first time right' policyCommunicate with the customer regarding any additional parts required and the estimated time for procurementPerform quality checks on warranty or goodwill claims where necessaryUse the appropriate documentation to ensure accuracy of all recorded informationMonitor the progress of all maintenance and repair ordersAdjust the vehicle collection time with both the customer and workshop if requiredCollaborate with technicians to accurately document the work to be carried outImmediately report any productivity or quality issues that may ariseEnsure all billing is completed accurately following the completion of repair or maintenance workMaintain up-to-date and accurate paperwork at all timesEnsure the vehicle is returned in a clean and presentable conditionConfirm the invoice is accurate and prepared ahead of the vehicle collectionEnsure the vehicle is handed over in person or by another responsible advisorConduct a follow-up call, if necessary, to ensure customer satisfaction with the work performedCarry out routine checks and optimise workshop loading and resource allocationStay informed on the latest developments and trends in the automotive industryMonitor and control departmental expensesEnsure effective daily planning of tasks and appointmentsUphold professional conduct at all timesSupport operational functions as requiredAdhere to the company dress code in line with Standard Operating ProceduresMaintain daily housekeeping standards across the workspaceEnsure all Health and Safety standards are consistently metMinimum RequirementsGrade 12 (Matric)At least 1-year previous Service Advisor experienceExperience in the retail motor industry is an advantageSkills RequiredCan make basic inferences from customer usage patternsAble to apply business principles related to own work environmentAble to deal with customers directly related to own functions / work areaAble to implement business principles in own work areaAble to identify hazards and handle them with direct instructions / guidance in placeAble to apply basic Health and Safety procedures relevant to own work functions under direct supervision