Service Advisor

University of Fort Hare; Johannesburg; On-site; ZAR 200,000 - 216,000; Full time

Job summary

A leading automotive group seeks an experienced Service Advisor to be a crucial link between customers and workshop operations. The ideal candidate should bring at least 3-4 years of experience in a corporate dealership environment and possess strong customer service and administrative skills. Working hours are Monday to Saturday with a focus on achieving high customer satisfaction.

Qualifications

• 3-4 years of experience as a Service Advisor is required.
• Strong administrative and customer service skills.
• Experience in corporate dealerships preferred.

Responsibilities

• Manage customer service interactions from booking to vehicle collection.
• Schedule appointments and manage service costs.
• Coordinate with technicians for repairs and warranty claims.

Skills

Customer Service

Administrative Skills

Interpersonal Skills

Attention to Detail

Tools

MS Office Suite

Evolve

IAL

Job description

R 200000 - R 216000 Annually Cost To Company

Our client is an innovative automotive group dedicated to transforming the car buying and servicing experience. Our mission is to create magical moments for every customer, whether they're purchasing a second-hand vehicle or a luxury marque.

Job Overview

We are seeking an experienced Service Advisor to join their dynamic team. The ideal candidate will be the critical link between thier customers, service technicians, and workshop operations.

Job Overview

We are seeking an experienced Service Advisor to join their dynamic team. The ideal candidate will be the critical link between thier customers, service technicians, and workshop operations.

Key Responsibilities

• Manage customer service interactions from initial booking to vehicle collection
• Schedule appointments and estimate service costs
• Coordinate with technicians to ensure accurate repair descriptions
• Handle warranty and service claims efficiently
• Maintain exceptional customer satisfaction standards

Required Qualifications

• 3-4 years of experience as a Service Advisor
• Strong administrative capabilities
• Proven track record of meeting targets
• Experience with corporate dealerships and volume brands

Critical Skills

• Exceptional customer service capabilities
• Excellent administrative and interpersonal skills
• Ability to work in a fast-paced environment
• Goal-driven and results-oriented
• Attention to detail
• Transparent and honest communication

Digital Literacy Requirements

• Proficiency in MS Office Suite
• Experience with automotive platforms (Evolve and IAL preferred)
• Digital native

Working Hours

• Monday to Friday: 7:30 AM - 5:30 PM
• Saturday: 8:00 AM - 1:00 PM

Key Performance Indicators

• Achieve 95% Customer Satisfaction Index
• Book 120 cars per month
• Maintain 100% compliance in service and warranty claim processes

Please note only shortlisted candidates will be contacted