Service Advisor

SIG Labour & Associates; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction in the automotive sector. In this role, you will be the first point of contact for clients, ensuring their needs are met while managing vehicle check-ins and updates. Your expertise in customer service will be crucial as you handle queries and arrange hire vehicles. This position offers a fantastic opportunity to grow within a dynamic environment, where your contributions will directly impact customer experiences and operational success. If you are passionate about the motor industry and thrive in a customer-focused role, we want to hear from you!

Qualifications

• 2 years of experience as a Service Advisor in the Motor Industry.
• Strong customer service and communication skills are essential.

Responsibilities

• Welcome customers and capture relevant information to address their needs.
• Handle customer queries and keep them informed about their vehicle status.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Job Location : Gauteng, Johannesburg Deadline : May 29, 2025 Quick Recommended Links

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MAIN JOB FUNCTIONS :

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer – daily.
• Keep customers up to date about information on status of the vehicle.
• Handle queries / concerns of customers as per the customers concerned – daily.
• Make out job cards, accurately and timeously and put job cards through for costing – daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.

EXPERIENCE :

• 2 Years Experience as a Service advisor in the Motor Industry.