Service Advisor

Value Logistics; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the logistics sector seeks a Service Advisor in Gqeberha. The role focuses on managing job cards, liaising with customers, and providing exceptional service while maintaining accurate administrative records. Applicants should possess a Grade 12 qualification and ideally have experience in the retail motor industry.

Qualifications

• Minimum 1-year previous Service Advisor experience.
• Experience in the retail motor industry an advantage.

Responsibilities

• Manage job cards and liaise with customers.
• Handle administrative duties related to job cards.
• Ensure excellent customer service.

Skills

Customer Service

Health and Safety Procedures

Education

Grade 12 (Matric)

Job description

Purpose of the Job

Manage job cards, liaise with customers, and handle administrative duties to ensure accurate transaction recording on Embrace. Support workshop efficiency in coordination with the Workshop Manager while delivering excellent customer service.

Key Responsibilities

Job Cards

• Opening and closing job cards
• Posting of Labour
• Correct start & end dates on job cards
• Correct fault codes to be used
• Updating location, progress of the job card etc
• Outwork orders on job cards
• Accurate costing and closing of job card

Outwork – Quotes and Orders

• Obtain quotes
• Create orders on Embrace
• Requisition and Quote to be signed off by Manager
• Once signed off quote to be attached on Embrace, await approval before sending to supplier
• Convert order on approval and send to supplier
• On completion of order submit signed invoices and delivery note together with PO pack to be GRV’d

Customer Service

• Ensure timeous feedback to customers regarding services, quotations and repairs
• Assist customers in a friendly and professional manor

Work In Progress

• Keep WIP to a minimum of open Job cards
• Resolve issues relating to job cards as soon as possible
• Pull and manage WIP report daily
• Report on WIP as and when requested

General

• Daily & Monthly Job Card Reports
• Purchase Order Report
• Filing weekly
• Keeping a high standard of service providing to our customers
• Time and Attendance
• Assisting in Stock Takes
• All paperwork to be up to date and accurate
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained
• General Admin Duties

Minimum Requirements

• Grade 12 (Matric)
• At least 1-year previous Service Advisor experience
• Experience in the retail motor industry an advantage

Skills Required

• Able to apply business principles related to own work environment
• Able to deal with customers directly related to own functions/work area
• Able to implement business principles in own work area
• Able to identify hazards and handle them with direct instructions/guidance in place
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision