Service Advisor

Headhunters; Gqeberha; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading company in the trucking industry is seeking a Service Advisor located in Port Elizabeth. The role involves engaging with customers, managing service requests, and ensuring high levels of customer satisfaction. Ideal for candidates with a passion for the automotive industry, training will be provided. No prior experience necessary, but previous customer service experience is advantageous.

Qualifications

• Must be bilingual.
• Hardworking and responsible.
• Genuine interest in trucking or automotive industry.

Responsibilities

• Greet customers and log service requests.
• Liaise with technicians to schedule work.
• Maintain accurate service records.

Skills

Interpersonal skills

Communication skills

Positive attitude

Multitasking

Customer service

Education

Basic computer literacy (Microsoft Office)

Job description

Our client, a prominent brand in the truck industry, is seeking to employ a Service Advisor based in Port Elizabeth.

No prior service advisory experience is required but would be an advantage; must have a genuine interest in the trucking or automotive industry.

• Monday to Thursday : 07h30 to 17h00
• Friday : 07h30 to 16h30
• Every alternate Saturday

Key Responsibilities:

• Greet customers in a friendly and professional manner, in person or telephonically.
• Note customer concerns and accurately log service requests.
• Liaise with technicians and workshop staff to schedule work efficiently.
• Keep customers informed of progress, costs, and timelines throughout the repair or service.
• Prepare and explain invoices and repair estimates clearly.
• Ensure high standards of customer satisfaction and service delivery at all times.
• Maintain service records and ensure all documentation is accurate and up-to-date.

What We’re Looking For:

• No experience required, but previous customer service or admin experience is a plus.
• Hardworking and able to take responsibility for their duties.
• Strong interpersonal and communication skills.
• Must be bilingual
• Basic computer literacy (Microsoft Office)
• Positive, can-do attitude with a genuine interest in the trucking or automotive industry.
• Ability to multitask and to efficiently work under pressure.
• Willingness to learn and grow within the role – full training will be provided.
• Learn and apply knowledge of truck systems, repair procedures, and company processes.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.

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