Service Advisor

AB Volvo; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive company in Gauteng seeks a committed individual for workshop administration. You will ensure effective sales performance while handling customer complaints, managing workshop capacity, and assisting technicians. Candidates should have strong administration experience and excellent communication skills. Join us in shaping sustainable transport solutions.

Qualifications

• Minimum of 2 years of strong administration experience in a workshop environment.
• Product knowledge and technical knowledge are essential.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Ensure effective sales performance and meet performance targets.
• Handle customer satisfaction and complaints efficiently.
• Plan workshop utilization capacity.

Skills

Planning & organization skills

Good verbal and written communication skills

Accuracy and attention to detail

Time management

Education

Matric / N4

Administration Diploma

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting: This role reports to the Branch Manager.

Job Objectives:

1. Customer satisfaction and complaint handling.
2. Planning the workshop utilization capacity.
3. Calculation & preparation for retail invoicing, internal invoicing, and claim handling.
4. To open and process job cards for repairs, maintenance, and service.
5. To transfer all relevant information from job card to computer system accurately.
6. To close job cards and monitor work in progress.
7. To be the liaison between the customer and Volvo.
8. To assist Technicians with VSTs & RSTs. To assist with workshop administration duties.
9. To check and maintain the maintenance parts store. To assist with Health & Safety requirements of the branch. To conduct regular checks on company vehicles as per company policy.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Matric / N4.
• Administration Diploma (an advantage).
• Minimum of 2 years of strong administration experience in a workshop environment.
• Planning & organization skills.
• Product knowledge.
• Technical knowledge.
• Good verbal and written communication skills.
• Ability to plan and organize.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good time management.

Shortlisted candidates must complete and sign personal verification permission, consent, and indemnity declarations, to perform reference, criminal, credit, qualification, vetting process (if applicable to the position), and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disabilities to apply.

Application Closing Date: 10 September 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century, we have been innovating for people—making life easier, better, and safer. Driving progress is our promise to customers, the industry, and society. At Volvo Trucks, we share a curiosity to learn, work with passion, and embrace change to stay ahead. Join us, and together we move the world we want to live in.