Service Advisor

Jenkinsmazda; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading automotive retailer is seeking a Service Advisor to serve as the primary contact for all service and repair matters. This role requires strong mechanical aptitude, customer service skills, and dealership experience to ensure high customer satisfaction and service quality.

Benefits

Medical: 4 plans (BCBS)

Dental and Vision insurance

Company-paid Term Life Insurance

Short-term and Long-term Disability

Accident indemnity rider

Paid Time Off and Sick days

Employee Assistance Program

Maternity and Paternity Leave

Bereavement Leave

Qualifications

• Experience with CDJR or domestic vehicles required.
• At least one year of dealer-level or large facility experience.
• Unrestricted driver's license and clean driving record.

Responsibilities

• Listen and understand customer problems.
• Manage customer expectations for service delivery.
• Diagnose reported problems and recommend repairs.

Skills

Mechanical aptitude

Customer service skills

Communication

Education

Post-secondary automotive training

Certification by the National Institute for Automotive Service Excellence

Job description

Job Summary: Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for appropriate service, and set/manage expectations for service delivery.

The ideal Service Advisor has an unrestricted driver's license, a clean driving record, strong mechanical aptitude, at least one year of dealer-level or large facility experience, post-secondary automotive training, and certification by the National Institute for Automotive Service Excellence (or willingness to obtain it). Experience with CDJR or domestic vehicles is required. The role offers a great work schedule and weekly performance-based bonuses.

Join the Jenkins team!

About Us:

Jenkins Auto Group, founded by Don Jenkins, is an industry-leading automotive retailer based in Ocala, FL, with over 1,000 employees representing 17 automotive brands. We offer new and pre-owned vehicles, financing, warranties, parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience with professionalism, integrity, and enthusiasm. We believe in growth through great people, high standards, and best practices, recognizing that our team is key to our success.

Benefits:

• Medical: 4 plans (BCBS)
• Dental, Vision
• Term Life Insurance (company-paid)
• STD / LTD
• Accident indemnity rider
• PTO / Sick days (annual, with employer match)
• Employee Assistance Program
• FMLA / Maternity / Paternity Leave
• Bereavement Leave

Essential Functions & Responsibilities:

Includes greeting customers, diagnosing reported problems, recommending repairs, managing customer expectations, maintaining documentation, enforcing safety standards, managing parts inventory, and ensuring a high-quality environment. Performs other duties as assigned.

Physical Demands:

Includes sitting, standing, walking, lifting (25-50 lbs), carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, fingering, feeling, talking, hearing, tasting/smelling, and vision requirements. Accommodations may be made for individuals with disabilities.

We are an equal opportunity employer and prohibit discrimination or harassment based on any protected characteristic under federal, state, or local laws.