Service Advisor

Jenkinsacura; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive retailer is seeking a Service Advisor to be the primary point-of-contact for service and repair issues. Ideal candidates have mechanical aptitude, customer service skills, and relevant experience in a dealer environment. This role offers performance-based bonuses and comprehensive benefits.

Benefits

Medical benefits with 4 plans

Dental and Vision coverage

Company-paid Life Insurance

Sick days and PTO

Employee Assistance Program

Qualifications

• Unrestricted driver's license and clean driving record.
• At least one year of dealer-level experience.
• Proven record of technical and customer service performance.

Responsibilities

• Serve as primary point-of-contact for automotive service.
• Listen to customer problems and manage expectations.
• Diagnose issues and recommend appropriate repairs.

Skills

Mechanical aptitude

Customer service

Education

Post-secondary automotive training

Certification by ASE or willingness to obtain it

Job description

Job Summary: Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for appropriate service levels, and set/manage customer and technician expectations regarding service delivery.

The ideal Service Advisor has an unrestricted driver's license, a clean driving record, strong mechanical aptitude, at least one year of dealer-level or large facility experience, post-secondary automotive training, certification by the National Institute for Automotive Service Excellence (or willingness to obtain it), and a proven record of technical and customer service performance.

CDJR or domestic experience required.

Great work schedule, weekly performance-based bonuses.

Join the Jenkins team. About Us: Jenkins Auto Group, founded by Don Jenkins, is an industry-leading automotive retailer based in Ocala, FL.

We represent over 1,000 employees across 17 automotive brands, offering new and pre-owned vehicles, financing, warranties, parts, accessories, service, and body repair.

Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm.

We believe in promoting growth and upholding our trajectory through great people, high standards, and best practices, recognizing our team as key to our success.

Benefits include: Medical (4 plans with BCBS), Dental, Vision, Term Life (company-paid), STD/LTD, Accident indemnity rider, PTO/Sick days (annually), Employee Assistance Program, FMLA/Maternity/Paternity Leave, Bereavement Leave.

Essential Functions include: greeting customers, diagnosing reported problems, recommending repairs, managing customer expectations, maintaining documentation, enforcing safety standards, managing parts inventory, promoting a 'white-glove' environment, taking ownership of service quality, and performing other duties as assigned.

Physical Demands: include sitting, standing, walking, lifting (25-50 lbs), carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, fingering, feeling, talking, hearing, tasting/smelling, and visual acuity requirements.

Environmental Conditions: exposure to weather, moving parts, non-climate-controlled conditions, humidity, high places, noise, and vibration.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.