Service Advisor

Jenkins Auto Group; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor responsible for managing customer service and repair processes. You'll be the primary point of contact, ensuring customer issues are resolved efficiently while maintaining high service standards. Ideal candidates will have strong mechanical skills, relevant experience, and customer service expertise.

Benefits

Medical: 4 plans (BCBS)

Dental and Vision

Term Life (company-paid)

Accident indemnity rider

PTO / Sick days (annual, with employer match)

Employee Assistance Program

FMLA / Maternity / Paternity Leave

Bereavement Leave

Qualifications

• Minimum of one year dealer-level or large facility experience.
• Must have an unrestricted driver’s license and a clean driving record.

Responsibilities

• Listen to customer problems and arrange appropriate service.
• Manage repair delivery and customer expectations.
• Maintain relevant documentation and enforce safety standards.

Skills

Mechanical Aptitude

Customer Service

Education

Post-secondary Automotive Training

Certification from the National Institute for Automotive Service Excellence

Job description

Job Summary: Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for appropriate service, and set/manage expectations for both customers and technicians regarding service delivery.

The ideal Service Advisor has an unrestricted driver's license, a clean driving record, strong mechanical aptitude, at least one year of dealer-level or large facility experience, post-secondary automotive training, and certification from the National Institute for Automotive Service Excellence (or willingness to obtain it). A strong technical and customer service record is also required.

Experience with CDJR or domestic vehicles is required.

Enjoy a great work schedule with weekly performance-based bonuses.

Join the Jenkins team!

About Us:

Jenkins Auto Group, founded by Don Jenkins, is an industry-leading automotive retailer based in Ocala, FL, with over 1,000 employees representing 17 brands. We offer new and pre-owned vehicles, financing, warranties, parts, accessories, service, and body repair.

Our commitment is to provide an outstanding automotive experience with professionalism, integrity, and enthusiasm. We believe in growth and success through great people, high standards, and best practices.

Benefits:

• Medical: 4 plans (BCBS)
• Dental and Vision
• Term Life (company-paid)
• STD / LTD
• Accident indemnity rider
• PTO / Sick days (annual, with employer match)
• Employee Assistance Program
• FMLA / Maternity / Paternity Leave
• Bereavement Leave

Essential Functions & Responsibilities:

• Greet customers in person or by phone
• Arrange prompt diagnosis of reported problems
• Recommend best-value repairs based on the issue
• Manage repair delivery by setting and managing customer expectations
• Maintain documentation: PO, invoices, work orders, reports
• Enforce safety standards
• Maintain appropriate parts inventory
• Promote a 'white-glove' environment
• Take ownership and accountability for service quality
• Adhere to company policies and safety standards

Physical Demands:

Employees must be able to sit, stand, walk, lift (25-50 lbs), carry, push, pull, climb, bend, kneel, crouch, reach, handle, finger, feel, talk, hear, taste, smell, and see at various distances. Reasonable accommodations are available for disabilities.

Environmental conditions include weather exposure, moving mechanical parts, humidity, high places, noise, and vibration.

Equal Opportunity:

We are an equal opportunity employer, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.