Service Advisor

Jenkinsacura; Gauteng; On-site; ZAR 150 000 - 350 000; Full time

Job summary

An established industry player is seeking a Service Advisor to serve as the primary point of contact for automotive service and repair. This role involves understanding customer issues, coordinating service levels, and managing expectations to ensure outstanding service delivery. The ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on customer satisfaction. Join a dynamic team committed to providing exceptional automotive experiences and enjoy a range of benefits, including medical, dental, vision, and paid time off. If you are passionate about the automotive industry and customer service, this opportunity is perfect for you.

Benefits

Medical - 4 plans (BCBS)

Dental

Vision

Term Life

Company-paid Term Life

STD / LTD

Accident indemnity rider

PTO / Sick days

(k) with an employer match

Employee Assistance Program

Qualifications

• Strong customer service skills with the ability to manage expectations.
• Experience in automotive service and repair recommendations.

Responsibilities

• Greet customers and arrange prompt diagnosis of issues.
• Manage repair actions and maintain documentation.
• Promote a positive service environment and adhere to safety standards.

Skills

Customer Service

Problem Solving

Communication

Documentation Management

Education

High School Diploma

Automotive Service Certification

Job description

Job Summary
Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

About Us
Jenkins Auto Group, founded by Don Jenkins, is an industry-leading automotive retailer based in Ocala, FL. With over 1,000 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm.

Benefits
Medical - 4 plans (BCBS)
Dental
Vision
Term Life
Company-paid Term Life
STD / LTD
Accident indemnity rider
PTO / Sick days (annually)
(k) with an employer match
Employee Assistance Program
FMLA / Maternity / Paternity Leave
Bereavement Leave

Essential Functions
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Duties and Responsibilities
The following is a representative list of the duties and responsibilities associated with this position:

1. Meets / greets customers in person or on phone
2. Arranges prompt and accurate diagnosis of reported problem
3. Makes best-value repair recommendations based upon nature of the problem
4. Manages delivery of required repair action by successfully setting and managing customer expectations
5. Maintains documentation, including PO, invoices, work orders, reports, etc.
6. Enforces organizational safety standards
7. Ensures appropriate parts inventory is maintained
8. Promotes a 'white-glove' environment to showcase the repair facility
9. Takes 'ownership' and accepts accountability for delivering outstanding service levels
10. Adhere to all company policies, procedures and safety standards
11. Perform other duties as assigned

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Conditions
Exposure to…
Weather
Moving mechanical parts
Non-Climate controlled conditions
Wet and/or humid conditions
High, exposed places
Noise
Vibration

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.