Service Advisor

Sydsen Group (Pty) Ltd; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-established dealership is looking for a highly motivated and experienced Service Advisor to join their team. The successful candidate will be responsible for scheduling appointments, advising customers on necessary services, and maintaining high customer satisfaction standards. This role involves direct customer interaction and requires strong communication and problem-solving skills.

Qualifications

• Must have service advisor/aftersales experience at an automotive dealership.
• Ability to handle customer complaints effectively.
• Implementing quality control processes to enhance customer satisfaction.

Responsibilities

• Scheduling service appointments and advising customers on service requirements.
• Reviewing repair orders to ensure work is completed and authorized.
• Maintaining high customer satisfaction standards.

Skills

Customer service

Communication

Problem-solving

Job description

Job Description

Position available at a well-established dealership for a highly motivated and experienced Service Advisor who can provide consistent outstanding customer service levels at an Automotive Dealership Service Department.

Responsibilities

1. Scheduling of service appointments.
2. Advising customers about necessary service requirements for routine maintenance.
3. Obtaining customer and vehicle data prior to arrival when possible.
4. Greeting customers in a timely, friendly manner and obtaining vehicle information.
5. Assisting with identifying mechanical problems by questioning the customer or doing visual inspections.
6. Checking on progress of repairs throughout the day.
7. Contacting customers regarding changes in estimates or promised times, explaining costs and time requirements in detail, and obtaining proper authorization for additional repairs.
8. Discussing inspection results with customers and recommending corrective procedures.
9. Preparing work orders for needed repairs, showing time, cost, and labor estimates.
10. Providing complete and accurate written cost estimates for labor and parts.
11. Establishing customer's method of payment and obtaining credit approval if necessary.
12. Handling customer complaints effectively.
13. Implementing and maintaining a service marketing program.
14. Reviewing repair orders to ensure work is completed, additional work is authorized, and records are properly maintained.
15. Ensuring vehicles are parked in assigned areas, locked, and keys are marked and stored correctly.
16. Keeping service department forms, menus, and pricing guides up to date.
17. Implementing quality control processes to eliminate rework or comebacks.
18. Maintaining high customer satisfaction standards.
19. Maintaining a professional appearance and keeping the work area clean.
20. Performing other tasks as assigned.
21. Required to work every alternate Saturday.
22. Must have service advisor/aftersales experience at an automotive dealership.