Service Advisor

Clicks Group Limited; Centurion; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Clicks Group Limited is looking for a Service Advisor at a Clicks Store in Centurion to ensure fast, friendly customer service and effective POS operations. You will manage stock, cash handling and housekeeping while directing shop assistants to uphold service standards.

You will train staff, ensure staffing levels, resolve customer queries, promote the Clicks clubcard, and maintain knowledge of products and promotions to inform customers accurately.

Qualifications

• Desirable: Maths 50% and English 50% at grade 12 level.
• 1 year experience in a customer facing role in a retail/FMCG store operations environment.
• Numeracy and stock management experience.

Responsibilities

• Direct and control all POS operational activities to deliver service excellence.
• Manage stock and cash, minimise shrinkage and maintain housekeeping and administration.
• Train and direct shop assistants/cashiers to meet service standards.
• Ensure staffing aligns with schedules and labour policies.
• Resolve customer queries in line with company policies.
• Promote Clicks clubcard to meet participation targets.
• Enforce security measures and cash controls for stock loss prevention.
• Deliver superior service as a brand ambassador and uphold company values.
• Stay updated on products, ranges, promotions and events for accurate customer info.

Skills

Customer service

Staff supervision

Stock management

Cash handling

Merchandising

Labour legislation

IR practices

Planning & organising

Problem solving

Education

Maths 50% and English 50% at Grade 12 level

Job description

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Contractual hours

• 45hr 6days

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.