Service administrator - Cape Town

The Legends Agency; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service management company in Cape Town is seeking a dedicated Service Administrator to assist clients and coordinate services efficiently. The role involves managing schedules, overseeing service activities, and maintaining detailed records. Candidates should have previous experience in the service industry, excellent communication abilities, and strong organizational skills. Opportunities for professional growth are available.

Benefits

Opportunities for professional growth

Supportive and collaborative work environment

Qualifications

• Previous experience in the service industry.
• Valid driver's license.
• Ability to work independently and as part of a team.

Responsibilities

• Assist clients telephonically, via email, and walk-ins.
• Log calls with relevant service providers and ensure timely follow-up.
• Book call-outs and jobs for the day on the calendar.
• Maintain organized records of all service activities.

Skills

Strong organizational skills

Excellent communication skills

Multitasking

Job description

About the job Service administrator - Cape Town

Job Title: Service Administrator

Location:Cape Town

Salary: Market Related

Job Summary:We are seeking a dedicated and professional Service Administrator with experience in the FMCG.The ideal candidate will be responsible for assisting clients, coordinating with service providers, scheduling technicians, and ensuring the smooth operation of daily service activities.

Key Responsibilities:

• Client Assistance:
  • Assist clients telephonically, via email, and walk-ins.
  • Communicate promptly and professionally with clients to address their needs and concerns.
• Service Coordination:
  • Log calls with relevant service providers and ensure timely follow-up.
  • Send quotes to clients based on assessments and follow up as needed.
  • Sign off on bills and ensure accuracy.
• Scheduling and Organization:
  • Book call-outs and jobs for the day on the calendar.
  • Schedule technicians for the day and ensure they are informed of their tasks.
  • Ensure technicians have the relevant parts and tools required for their jobs.
• Equipment Management:
  • Tag all equipment coming in for repairs with the clients details.
  • Order parts when required and ensure timely delivery.
• Site Visits:
  • Go to sites when required to oversee or assist with service activities.
• General Administration:
  • Maintain organized records of all service activities.
  • Ensure all administrative tasks related to service are completed efficiently.

Requirements:

• Previous experience in the service industry.
• Valid driver's license.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Professional demeanor and promptness in all interactions.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.