Service Administration Manager

Stonebridge HR Solutions; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A service management company in Johannesburg is seeking a Service Administration Manager to oversee the administrative and operational functions of the service department. Responsibilities include managing a team, ensuring compliance, maintaining service quality standards, and handling customer inquiries. Candidates should have at least 5 years of relevant experience, strong leadership skills, and proficiency in customer service software. This position promises an engaging work environment focused on excellence in service delivery.

Qualifications

• 35 years of experience in service administration, operation management, or similar roles.
• Minimum 3 years in supervisory or team leader roles.
• Occupational Health and Safety awareness and knowledge.

Responsibilities

• Oversee the service department to ensure smooth workflow.
• Ensure high levels of customer satisfaction through prompt and professional service.
• Prepare and analyze monthly and quarterly reports.

Skills

Excellent communication skills

Problem-solving skills

Leadership skills

Interpersonal skills

Attention to detail

Education

Matric / Grade 12

Tertiary qualification in a relevant field

Tools

Customer service software

Syspro knowledge

Microsoft Office

Job description

Position overview :

The Service Administration Manager oversees the administrative and operational functions of the service department to ensure the smooth execution of client services and internal workflows. This role manages a team of administrative staff, a Service Supervisor, and coordinates service delivery and logistics while ensuring compliance with internal and external processes.

Requirements :

• Matric / Grade 12
• Sound knowledge of customer service software, processes, and metrics
• Tertiary qualification in a relevant field would be an advantage
• 35 years of experience in service administration, operation management, or similar roles
• Minimum 3 years in supervisory or team leader roles
• Syspro knowledge would be advantageous
• Occupational Health and Safety awareness and knowledge
• Good working knowledge of Microsoft Office

Skills :

• Excellent communication skills
• Computer and system proficiency
• Customer service skills
• Problem-solving skills
• Leadership skills
• Safety and compliance awareness
• Interpersonal skills
• Organizational skills
• Attention to detail

Responsibilities :

Operational Efficiency

• Oversee the service department to ensure smooth workflow. Monitor speed, efficiency, and processes.
• Support budgeting and resource planning where required.
• Ensure safety regulations are followed.
• Resolve disputes and communicate effectively with internal departments and clients.
• Manage quality concerns with the Service Manager
• Ensure all jobs are completed
• Check stock levels and ensure sufficient stock for all vans
• Conduct quarterly stock counts
• Communicate and monitor targets and objectives with the supervisor, admin teams, and technicians
• Manage fleet operations
• Lead and manage the team
• Provide training and performance management

Customer Service Excellence

• Ensure high levels of customer satisfaction through prompt and professional service
• Handle customer inquiries, complaints, and special requests effectively
• Maintain service quality standards and ensure a positive experience
• Monitor and measure service quality

Reporting

• Prepare and analyze monthly and quarterly reports
• Implement improvement plans
• Consolidate monthly and quarterly operational reports

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.