Service Account Manager

Hire Resolve's client is seeking a dynamic and results-driven Service Account Manager to join their team in Port Elizabeth.

As a Service Account Manager, you will be the key point of contact for clients, ensuring exceptional service delivery and long-term satisfaction. The ideal candidate will have a strong background in account management, excellent communication skills, and the ability to manage complex service requirements efficiently.

Key Responsibilities:

1. Build and maintain strong, long-lasting client relationships
2. Act as the lead point of contact for all customer account management matters
3. Ensure the timely and successful delivery of solutions according to customer needs and objectives
4. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
5. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
6. Collaborate with sales team to identify and grow opportunities within territory
7. Assist with challenging client requests or issue escalations as needed

Requirements:

1. Proven work experience as an Account Manager, Key Account Manager, or relevant role
2. Demonstrable ability to communicate, present, and influence key stakeholders at all levels
3. Solid experience with CRM software and MS Office (particularly MS Excel)
4. Experience delivering client-focused solutions to customer needs
5. Excellent listening, negotiation, and presentation abilities
6. Strong verbal and written communication skills
7. Relevant tertiary qualification in Business Administration, Sales, or a related field is advantageous

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Rebecca Grylls, Kayla Pelser, or Miné Roux at Hire Resolve or on LinkedIn.
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: manufacturing@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.